Operational Support Manager

This is an exciting opportunity to be part of the operational leadership team working closely with Clinical colleagues within the Neighbourhood Nursing Out of Hours Service. You will have good knowledge around the support staff need day to day, managing the E Roster, sickness, training and performance. You will have experience of complex decision making and working alongside HR. You will understand capacity and demand and support with the drive to ensure that we deliver quality care, having the confidence and knowledge to work within business continuity. You will have an understanding of local and national drivers while ensuring the service works within set KPIs. Whilst this is a citywide service, the role is based at Hunslet Health Centre. Being visible is essential when developing relationships and supporting staff and some citywide travel may be required. The service operates over a 7-day week (including weekends and bank holidays). Whilst the role is predominately in the evening,
some flexibility would be required to attend meetings/trainings etc during normal office hours. The hours of work are 32 hours per week which equates to 4 shifts 3 weeks in a month and 4 shifts one week of the month. Shift times would usually be 7pm-3am, some flexible working can be considered to ensure a good work life balance; however, this does need to fit in with the requirements of the service over a 7-day week. As the Operational Support Manager there will be times when you need to deputise for the Operational Team Manager, having good insight into whats going on in the service and be confident in reporting as a strategic level when necessary., As Operational Support Manager, you will work with the Operational Team Manager and Service Manager to support and oversee staff across the service. You will manage data related to appraisals, one-to-ones, training, and performance, ensuring you have full insight into quality and outcomes. Using this information, you will work proactively to ensure daily, weekly, monthly, and annual targets are achieved. You will manage staff on a day-to-day basis, including completing return-to-work interviews, supporting individuals through relevant policies, and liaising with Occupational Health and HR. Working with Clinical Team Managers, you will help identify areas for improvement and ensure all staff meet expected performance standards. Alongside the Operational Team Manager, you will support rota oversight. Please review the Job Description and Person Specification for full details. Adverts may close early if the maximum number of applicants is reached. Please note we are unable to provide
sponsorship for this role. For more Information about this Job, please contact - Janine Ledger Operational Service Manager Janine.ledger@nhs.net Please review the Job Description and Person Specification attached for full requirements of the role. Adverts will close early where the maximum number of applicants is reached.

Working for Leeds Community Healthcare NHS Trust Who are we? Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring. Perks of the job Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab. Right to Work This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under

the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.