Operational Support Engineer

As a Principal Operations Support Engineer , you'll play a critical role in ensuring the performance, reliability and operational readiness of advanced mission systems that support national security and defence operations. Working within a highly skilled engineering and operations team, you will lead operational systems analysis, monitor system performance and trends, drive continuous improvement initiatives and provide technical leadership during real-time anomaly resolution and recovery activities. You'll work across a complex enterprise environment, collaborating with engineers, operators, government customers and technical specialists to deliver mission success. This is an excellent opportunity for an experienced systems or operations engineer who enjoys solving complex technical challenges, mentoring others and working at the forefront of cutting-edge defence and mission systems technology. What You'll Do As a Principal Operations Support Engineer, you will:

• Act as the Responsible System Engineer, reviewing and reporting on system performance, operational health and trending data across multiple systems.
• Lead operational anomaly investigations, recovery activities and on-call support to ensure critical mission systems remain available and effective.
• Develop, maintain and enhance monitoring and trending tools using technologies such as Python, Perl, Linux and Grafana.
• Review, update and validate operational procedures, documentation and training materials for current and future system generations.
• Support future system development activities, assessing operational impacts and contributing to design and engineering working groups.
• Provide technical leadership and mentoring to engineers across the team while driving process improvements and operational excellence., Due to the nature of our work, you must be a UK national and able to gain and maintain UK Government security clearance in line with the job role and requirements.
Our recruitment team is on hand to answer any questions and will guide you through the process: talentenquiries@uk.ngc.com


• A degree in a STEM discipline (Science, Technology, Engineering or Mathematics) and relevant engineering experience, or equivalent qualifications as outlined within the role requirements.
• Experience working within systems engineering, operations engineering or a related technical environment.
• Strong knowledge of Linux environments and scripting tools such as Python, Perl or similar technologies.
• Experience analysing system performance, operational data trends and complex technical issues.
• The ability to work effectively across geographically dispersed teams and matrix organisations.
• Strong communication skills with experience engaging technical stakeholders, customers and multidisciplinary teams.
Desirable Experience
• Previous operations support or systems engineering experience.
• Experience developing trending and monitoring solutions using tools such as Python, Perl and Grafana.
• Experience working within defence, aerospace, mission systems or other highly regulated industries.
• Experience leading technical activities and mentoring junior engineers.
• Knowledge of Agile methodologies and tools such as Jira, Confluence and Git.
  
  We offer a flexible and rewarding package designed to support your career and wellbeing, including:
• Flexible and hybrid working arrangements
• Optional compressed fortnight with every other Friday off
• Private healthcare, dental cover, life assurance and pension scheme
• Flexible benefits package, including critical illness cover and health cash plan
• Holiday buy and sell scheme
• Annual performance incentive programme
• Professional development and career growth opportunities
• Employee discounts and wellbeing support initiatives
Why Join Northrop Grumman UK? A Mission to Believe In Every day we contribute to building a more secure and connected world. From advanced defence technology and mission systems to cyber, intelligence and operational capability, our teams solve some of the world's most complex challenges. You'll also have opportunities to give back through STEM outreach programmes, volunteering initiatives and employee-led networks. A Place to Belong and Thrive Every voice matters. We are committed to creating an inclusive environment where people feel valued, respected and empowered to succeed. Our diverse workforce and employee networks help foster a culture where everyone can bring their authentic self to work. Your Career, Your Way Whether you want to deepen your technical expertise, move into leadership or explore new disciplines, we'll help you shape a career that reflects your ambitions. Through mentoring, training and development opportunities, you'll have the support to discover what's possible.