Operational Support Assistant

We are looking to recruit an Operational Support Assistant to provide high-quality administrative and business support to frontline services within Allotments, Pest Control and Neighbourhood Wardens. This is a key role within our customer-focussed support service, helping to ensure smooth day-to-day operations and contributing to continuous improvement across services that directly impact our communities. WHAT IS INVOLVED? As an Operational Support Assistant, you will work closely with operational teams and colleagues across Business Support to provide an efficient, responsive and professional back-office service. The role requires a flexible approach, strong organisational skills and a commitment to improving systems and processes, including reducing paper-based working and supporting digital solutions. You will be involved in a wide range of administrative duties, ensuring effective communication with customers, managing service requests and supporting financial and operational processes where required. You'll be part of a supportive team delivering vital services that make a difference to local communities, with opportunities to develop your skills, contribute to smarter ways of working and be involved in continuous improvement.,

• Provide effective administrative and business support to Allotments, Pest Control and Neighbourhood Warden services
• Deal with service requests and customer enquiries in a timely and professional manner
• Support electronic filing, scanning and use of digital systems to improve efficiency
• Assist with invoice processing, income handling and cash receipting where required
• Work collaboratively with colleagues to ensure service cover and support during absences
• Contribute to service improvement by challenging existing processes and suggesting better ways of working
• Produce standard letters, guidance notes and routine correspondence
• Maintain accurate records and handle confidential information appropriately
• Support a customer-focused approach across all areas of work
  
  You should have at least five GCSEs (grades A-C) or equivalent, along with experience working in an office or administrative environment. You will be confident using ICT systems and handling data accurately.
In addition, you will demonstrate strong written and verbal communication skills, with the ability to prioritise a varied workload and meet deadlines. A positive, flexible approach and a strong focus on customer service are essential.

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website