Operational Support Administrator

The Operational Support Administrator (Acute Services) will provide comprehensive administrative and operational support to ensure the effective day-to-day delivery of NEMS Acute Services, with a primary focus on the Urgent Treatment Centre QMC and PC24 service King's Mill Hospital. The postholder will coordinate a range of operational, workforce and service administration activities, supporting the delivery of safe, effective and responsive patient care., Working closely with the Acute Services Management Team, clinical colleagues and corporate support functions, the postholder will support workforce planning, rota coordination, service reporting, governance activities, onboarding processes and operational improvement initiatives, ensuring services are delivered efficiently and in line with organisational standards and contractual requirements.

The postholder will be expected to build and maintain a strong understanding of key administrative functions undertaken across the wider Operational Support Team and provide cross-service support where required. This will ensure operational resilience, business continuity and effective cover during periods of annual leave, sickness absence, increased service demand and organisational change.

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015).

NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.