Operational Support Administrator

The Administrator ensures that all administrative tasks associated with scheduling are completed accurately and in accordance with established processes, utilising the appropriate systems and tools. They serve as a central coordination point, maintaining effective communication with internal teams, management, relevant stakeholders, and Postmasters.

• Proficient in the use of relevant Microsoft applications, including Microsoft Office, SharePoint, Dynamics 365 and standard internet browsers.
• Good experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Strong understanding and awareness of UK geography.
• Excellent organisational skills with a structured and methodical approach to work.
• Capability to provide clear guidance to Operational Support Specialists regarding the standards required to resolve issues.
• Excellent organisational and prioritisation skills and the ability to multi-task effectively.
• A good problem solver, able solve common problems whilst knowing when to escalate complex issues that may impact delivery.
  
  At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we'd love to hear from you. For more details visit Application Guidance Our commitment to embracing diversity extends beyond just words. While we've outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings