Operational Service Manager

The Operational Service Manager is responsible for the operational leadership, performance and day-to-day management of PC24, a co-located urgent care service within the Emergency Department at King's Mill Hospital, Mansfield Road, Sutton-in-Ashfield, NG17 4JL,

• Operational Performance, Patient Flow and Service Delivery
• Achievement of Key Performance Indicators and 4-Hour Standard Contributions
• Workforce Leadership and Management
• Strategic Development and Service Improvement
• Patient Safety, Quality and Experience
• Operational Governance and Risk Management
• Financial and Resource Management
  
  NEMS Community Benefit Services is a high quality, high performing not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients.
Responsive, adaptive and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost-efficient services as well as high levels of patient satisfaction. We are committed to investing in our people and have an established programme of learning and development. NEMS currently operates three main services: 1. Integrated Urgent Care across Nottinghamshire, serving a patient population of over 1 million. This includes home visiting, remote consultation and clinical assessment services 2. Urgent Primary Care provision located within the Accident and Emergency Department at Queens Medical Centre in Nottingham 3. A 24-hour walk-in urgent care primary service adjacent to Kings Mill Hospial Emergency Department in Mansfield, Nottinghamshire. NEMS is committed to NHS Values (as set out in the NHS Constitution in March 2023)