Operational Navigator

Part-time Weekends only opportunity The Role We're looking for an Operational Navigator to join our dynamic Operations team. This is a pivotal role at the heart of our urgent care service, ensuring patients receive the right support at the right time by coordinating clinical resources and managing patient pathways efficiently. This is a fantastic opportunity to join a highly experienced team where you will demonstrate empathy, tact, and discretion in delivering high-quality patient care. You will provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately. You will manage patient queues, support call distribution, liaise directly with patients when needed, and maintain high visibility of available clinical resources. What you'll be doing Providing professional telephone support to colleagues and patients. Accurately recording information and managing patient queues. Dispatching calls to
clinicians across regions and platforms. Making comfort calls and handling urgent call-backs., As an Operational Navigator at IC24, you will play a central role in our Operations team, focusing on urgent care services. Your responsibilities include coordinating clinical resources, managing patient pathways, providing telephone support, and liaising with both clinical and non-clinical colleagues. You will manage patient queues, dispatch calls to clinicians, make comfort calls, and handle urgent call-backs. The role demands empathy, tact, discretion, and strong communication skills to deliver high-quality patient care. You will also support service managers with performance, KPI delivery, and monitor service levels to adapt to fluctuating demand while following all policies, including GDPR and safeguarding.

Integrated Care 24 (IC24) is a leading not for profit Social Enterprise aimed at improving access to health and social care and reducing the demand on secondary care services. IC24 serves over 6 million patients, offering services such as GP led out-of-hours services, NHS 111, primary care, and secondary care support. The organisation is dedicated to providing equal opportunities and creating an inclusive environment. IC24 values diverse communities, including ethnic minorities, LGBTQ+, neurodiverse individuals, and is committed to safeguarding and promoting the welfare of its service users and employees.