Operational Lead - Pembridge Specialist Palliative Care Service

We are looking for anexperienced operational manager with a commitment to delivering high-quality, compassionate and equitable careto join the Pembridge Specialist Palliative Care Service in this substantive Band 8a role. This is an opportunity to play a key leadership role within a specialist service supporting patients, carers, families and bereaved people. As Operational Manager, you will provideeffective, accessible and consistent operational leadershipacross outpatient, day and wellbeing, psychological and social support, bereavement, administrative and support services. Working collaboratively with the Head of Clinical Services, consultants and professional leads, you will help ensure services are safe, responsive, person-centred and equitable. You will also support the service to meet the requirements of the North West London community specialist palliative and end-of-life care service specification. We are looking for someone who can combine effective day-to-day operational management with a focus on service improvement, partnership working and the experience of patients, carers and staff. As Operational Manager, you will have responsibility for the day-to-day quality, performance, workforce, financial and risk management of designated services within Pembridge Specialist Palliative Care Service. Your key responsibilities will include:

• Providing effective operational leadership across outpatient, day and wellbeing, psychological and social support, bereavement, administrative and support services.
• Managing service activity, capacity and demand, including waiting times, access and performance.
• Leading service development, redesign and quality-improvement initiatives to improve the quality, effectiveness and accessibility of services.
• Managing delegated budgets and supporting effective workforce planning, recruitment, staff development and performance management.
• Supporting effective clinical governance, including risk management, learning from incidents and responding appropriately to complaints and feedback from patients, carers and families.
• Using performance information, outcome measures, audit and service evaluation to identify opportunities for continuous improvement.
• Working collaboratively with clinical leaders, primary care, acute providers, local authorities, commissioners and voluntary-sector partners to support well-coordinated pathways of care.
• Championing compassionate, inclusive and person-centred services that respond to the needs of patients, carers, families and bereaved people.
  
  Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.
  
  We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.