Operational Lead (Kirklees Outcomes Partnership)

The Operational Lead plays a key role in ensuring the programme runs smoothly and delivers high-quality support for participants. You will work closely with delivery partners and wider community services to strengthen referral pathways, support effective programme delivery, and ensure learning and insights help the programme continually improve. You will be responsible for Quality Assurance, supporting partners to continuously grow and improve their delivery and the experience of the people we support. Acting as an enabler to overcome identified challenges in delivery through relational and solution focused problem solving and collaboration with teams and wider stakeholders. You will also support the Programme Director in monitoring impact, performance and achieving programme outcomes. This is a collaborative role that involves building strong partnerships, using data and insight to inform decisions, and ensuring participants' voices help shape how services are delivered., 1. Referral, Engagement & Onboarding

• Oversee and support the referral processes across delivery partners to ensure they are accessible, responsive and effective.
• Oversee and lead the KBOP Hub team, ensuring quick and effective responses, allocation and support are in place.
• Build and maintain positive relationships with referring agencies and stakeholders.
• Monitor referral pathways, identify challenges and work with partners to improve engagement and flow.
• Identify opportunities to widen referral routes and strengthen links with community organisations.
2. Operational Management & Service Improvement
• Provide operational guidance and support to delivery partners.
• Identify barriers to delivery and work collaboratively to develop practical and innovative solutions.
• Support a culture of continuous learning by undertaking Quality Assurance review, sharing insights, good practice and emerging opportunities.
• Help embed co-production, ensuring participants' voices and experiences shape programme design and delivery.
3. Stakeholder & Relationship Management
• Build strong working relationships with local authorities, delivery partners and community organisations.
• Represent the programme in external meetings, networks and partnership forums.
• Encourage collaboration across partners and promote shared learning and innovation.
4. Data, Impact Management & Reporting
• Support delivery teams to use case management and data systems effectively.
• Analyse and interpret programme data to monitor performance and inform decision-making.
• Work collaboratively with the Programme Analyst and Impact Manager to develop clear and meaningful reporting for internal and external stakeholders, including commissioners and governance groups, helping to identify trends, insights and opportunities that strengthen service delivery and outcomes.
5. Quality Assurance & Compliance
• Support quality assurance processes such as case audits, observations and learning reviews.
• Promote high standards of data integrity and ensure data protection requirements are met.
• Work with delivery partners and commissioners to ensure outcomes are accurately recorded and evidenced.
6. External Relations & Community Asset Development
• Support the development of strong local networks and service pathways.
• Identify community assets and resources that can strengthen support for participants.
• Coordinate training, learning opportunities and shared development across delivery partners where needed.
Skills, Knowledge & Experience We recognise that relevant skills and knowledge can come from many different routes, including employment, volunteering, community activity, education or lived experience. We actively welcome applications from people whose backgrounds reflect the communities we work with., NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.


• Commitment to person-centred, strengths-based and inclusive approaches
• Knowledge or understanding of housing insecurity, homelessness prevention, or the barriers people can face in accessing stable housing (this may come from professional experience, community involvement, or lived experience)
• Ability to build positive and collaborative relationships with a wide range of partners and stakeholders
• Strong communication skills, with the ability to present information clearly in writing and verbally
• Confidence working with information or data to monitor progress, identify trends and support improvement
• Ability to organise and prioritise work, managing multiple tasks in a dynamic environment
• A proactive and solution-focused mindset, with the ability to identify challenges and work with others to find practical solutions
• Experience contributing to the delivery or coordination of services, programmes or projects (this could come from a range of sectors including community, social care, housing, education or wellbeing)
Desirable It would be helpful, but not essential, if you also have:
• Experience supporting partnership working across multiple organisations
• Experience using case management or data systems
• Experience of quality assurance, programme performance monitoring, or service improvement
• Coaching, mentoring or facilitation skills
• Ability to travel within the programme geography if required to meet with Delivery Partners (We are happy to discuss flexible ways this requirement can be met.)
  
  Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better. KBOP is a subsidiary of Bridges Outcomes Partnerships, a not-for-profit social enterprise established to develop and deliver outcomes-based contracts in partnership with public sector commissioners and impact-driven delivery organisation. About Kirklees Better Outcomes Partnership (KBOP) KBOP is a mission driven social enterprise working with a partnership of expert delivery organisation to provide strengths focused floating support to vulnerable people across Kirklees. Our innovative model and commitment to working with an asset-based approach, focusing on people's strengths and aspirations, means we enable people to secure accommodation and to give them the skills required to sustain these tenancies independently over time. To ensure long term independence we seek to understand individuals' goals, ambitions and aspirations and support pathways to employment, training and education. The project is a "Social outcomes partnership" focusing on impact and enabling people to achieve positive improvements in their lives relating to accommodation, education, employment and wellbeing. This model allows flexibility in how the service is delivered with a focus on personalisation and evolving the service delivery model over time to best enable the people we support. The role of KBOP is to drive continuous improvement across the service, set the strategy for the programme, and manage key stakeholder relationships, including with Kirklees Council, the service commissioner.


• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people's lives and public sector reform.
• You will get 25 days' annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional 'gifted' day/s between Christmas and New Year
• We offer a Salary Sacrifice Pension Scheme
• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources