Operational Coordinator (Call Handler)

Here at NEMS we are looking for Operational Coordinators' who are keen to join the team!, The Operational Coordinator is a key member of staff whose role is to support operational effectiveness of the NEMS CBS Out of Hours and all NEMS CBS Operational Coordination Contracts. The main purpose of this role is to work with the Shift Leader to ensure efficient and effective administrative service to the Out of Hours Services including clinicians and patients.

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost efficient services with high levels of patient satisfaction. NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield. Core NEMS Workforce Benefits:

• 25 days of holiday entitlement + bank holidays (pro rata)
• NHS Pension
• Access ongoing continuous professional development
• Regular clinical supervision
• Flexible working options
• Employee Assistance Programme
• Opportunity to participate in service development and improvement
• Free tea & coffee
• Eye Care Vouchers