Operational Control Operative

As an Operational Coordinator, you will:

-Help manage international moves from the point they are booked through to completion.

-Monitor the progress of jobs to make sure they stay on track and meet agreed timelines.

-Work as part of a team providing support across a 24-hour operation.

-Spot potential problems or delays and help find solutions to keep services running smoothly.

-Keep customers, colleagues, and clients informed of any updates, changes, or delays.

-Receive and prioritise requests for removals and relocation services.

-Check information is accurate and complete, contacting customers where details are missing.

-Create, update, and maintain records using company systems.

-Ensure any changes or cancellations are passed to the right teams quickly.

-Keep information up to date so everyone has access to the latest job status.

-Be the first point of contact for customer questions and help resolve issues where possible.

-Use vehicle tracking systems to monitor journeys and movements.

-Report any incidents or concerns to management promptly.

-Work closely with colleagues across different teams to ensure customers receive a smooth and reliable service., At Mitie, you'll be joining a supportive team where your contribution really matters. This is a varied and rewarding role where you'll help coordinate important services while developing valuable operational and customer service skills.

We're looking for someone who:

-Communicates clearly and professionally, both verbally and in writing.

-Can stay calm and make informed decisions when priorities change or challenges arise.

-Enjoys helping customers and delivering a positive service experience.

-Is organised and pays attention to detail.

-Is comfortable using IT systems and willing to learn new tools and processes.

-Works well with others and values teamwork and collaboration.

-Takes initiative, adapts to changing situations, and looks for solutions.

-Has good problem-solving skills and can build positive working relationships with a range of people.

-Is open to learning, developing new skills, and continuously improving the way they work.

-Demonstrates a positive and professional approach, even in busy or demanding situations.

What You'll Need

We're looking for someone who:

-Is comfortable using IT systems and learning new technology.

-Can quickly understand new processes and ways of working.

-Enjoys helping people and providing excellent customer service.

-Builds positive relationships with customers, clients, and colleagues.

-Works well as part of a team and supports others when needed.

-Is eligible to obtain Home Office Counter Terrorist Clearance (CTC).