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Operational Administrative Support

East Lancashire Hospitals NHS Trust, The Wrangling, Blackburn with Darwen

Operational Administrative Support

£28392-£31157

East Lancashire Hospitals NHS Trust, The Wrangling, Blackburn with Darwen

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 2 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: bc9d9509c1d242b3a544db0a24b23048

Location ref: The Wrangling, Blackburn with Darwen

Full Job Description

  • Provide performance data to develop and design information systems and support the Management Team in achieving capacity performance targets, while also assisting the administration team.
  • Deliver timely, accurate, and easy-to-understand data, information, and trajectories to support performance and business delivery across the Service.
  • Collaborate closely with and support Service and Directorate Managers in data reporting, quality assurance, waiting list management, RTT reporting, capacity and demand data, while notifying operational managers of any issues or concerns.
    • As the team lead for the administrative team, you will oversee daily operations and ensure efficient workflow among team members. Additionally, you will provide support to the administration manager as needed, helping to coordinate tasks, manage schedules, and facilitate communication between departments to enhance overall productivity and collaboration. Your role involves regular check-ins with team members to address any challenges and promote a positive work environment.Working for our organisation The Diabetes & Endocrinology Directorate is focused on delivering safe, personal, and effective care to our patients and population, fostering an ethos of continuous improvement across all services. We have a large ongoing programme of work, and this role will be crucial in supporting team members with project and programme management. As a Trust, we are committed to:
  • Developing new roles and ways of working to ensure a flexible and innovative approach to staff.
  • Real equality of opportunity.
  • Continual development and learning for staff.
  • Achieving a work life balance.
    • We are committed to the effective recruitment, retention and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development. The Trust is accredited as a disability Confident employer. That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible., please also read the attached Person Specification to ensure you meet the relevant criteria for the post. As stated above, within the primary duties and the attached documents:
  • Ensure that the Data Quality policy is adhered to at all times by all members of the Service.
  • Work closely with and provide support to Service and Directorate Managers in data reporting, quality assurance, waiting list management, RTT reporting, capacity/demand data, and notifying operational managers of any issues or concerns.
  • Liaise with Team Leaders/Managers regarding capacity and demand issues within their teams to ensure flexible use of resources across ELHT and maximise productivity.
  • Participate in the training and supervision of junior staff, such as administrative team members, as appropriate.
  • Maintain confidentiality at all times, ensuring information is only disclosed to authorised sources and by appropriate means.
  • Respond to enquiries from patients and healthcare personnel as appropriate, providing empathy and reassurance to patients where necessary. May be required to convey clinical/medical information to patients, medical, nursing, pharmacy, or other healthcare staff when instructed or permitted by a Consultant.
  • Support transcription and production from digital dictation, audio-tape, or shorthand of typewritten correspondence, using various IT packages, for the Diabetic Foot team, handling complaint responses, referral letters to other specialists, GPS, and urgent x-ray letters in the absence of admin teams.
  • Perform various other duties as required to support the teams.
    • The successful candidate will need to possess excellent organisational, communication, and keyboard skills and must be able to work well both as part of a team and independently., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    We are looking for a motivated, enthusiastic individual who can follow instructions, work independently, and work as part of a team. Attention to detail is paramount for achieving high-level accuracy. Maintaining patient confidentiality and demonstrating excellent customer care skills are essential to this post. The role is to provide comprehensive Operational Admin Support and information services to the Diabetes & Endocrinology Services. The successful applicant should have excellent organisational skills and knowledge and experience of both Cerner and EMIS. They should also be computer literate with a good understanding of Word, Excel and Outlook as well as the ability to work to meet tight deadlines, transcribe letters, collect, understand & translate data from various sources.,
  • Recognized educational standards i.e., GCSE 'O' Level Grade A - C, 4 - 9 or equivalent / similar level alternative qualifications in English Language and Math's
  • ECDL/CLAIT or equivalent / similar alternative quals or IT experience
  • Previous Vast experience of EMIS, Cerner & Other department / trust systems
  • Proficient in the use of Microsoft Office, especially Excel, Word, and Outlook.
  • Referral to Booking experience.
  • Able to collate large data sets from a varied sources data and produce coherent reports
  • Able to travel between ELHT sites
  • Willingness to learn new systems and processes
  • Experience team leader / management skills
    • Desirable criteria
  • Awareness of Health & Safety in office environment.
  • Knowledge of Data Protection and Caldicott guideline
  • RSA III typing qualification
  • Awareness of Equal Opportunity issues

    At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
    • We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

    It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
  • Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
  • This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
  • Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
  • Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
    • Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

Direct job link

https://www.jobs24.co.uk/job/operational-administrative-support-126919963

About this company

East Lancashire Hospitals NHS Trust

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