Operation & Assurance Support

Our values and behaviours Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job objectives and responsibilities · Job objectives and responsibilities · Ensure the Transport for London contract maintains full compliance across the portfolio, in line with contractual, statutory and client-specific requirements. · Cross-reference client asset registers against physical assets to confirm accuracy, completeness and contractual alignment. · Ensure all service providers submit compliant and complete Statements of Safe Work (SSOW), RAMS and supporting documentation across the portfolio. · Provide structured and reliable support to the Operations & Assurance Manager across the account to ensure governance on Mitie's activities. · Support the development, implementation and maintenance of monitoring processes to improve compliance and evidencing standards. · Support revenue generation opportunities through efficient coordination of additional and project works. · Develop and maintain a strong working knowledge of CAFM systems (including Maximo and Concept Evolution), contract documentation, service matrix and maintenance standards (including SFG20). · Maintain effective, professional communication with clients, internal stakeholders and supply chain partners. Main duties · Assist the Operations & Assurance Manager in collecting, validating and maintaining asset information across the TfL account. · Support small works and minor project activities, including: o Requesting, reviewing and coordinating quotations. o Raising purchase orders and issuing formal instructions to suppliers. o Managing documentation, task sheets and works completion evidence. · Coordinate works delivery activity, including booking access, scheduling works, liaising with suppliers and ensuring works are completed, closed out and fully evidenced. · Review RAMS, SSOW and associated health & safety documentation to ensure compliance with engineering and contract requirements. · Support health & safety audits on engineering delivery, including close-out of actions and tracking of corrective measures. · Analyse compliance, performance and delivery data relating to engineering services and suppliers, identifying trends, risks and areas for improvement. · Attend and support supplier performance reviews, providing data, evidence and follow-up actions as required. · Maintain and update asset data, works status and documentation within CAFM systems and client platforms. · Complete periodic asset reviews within the Asset Management System (AMS), cross-referencing against the contract, service matrix and applied SFG20 tasks to confirm contractual compliance. · Support annual updates to supplier scopes and purchase orders in line with contract and budget requirements. · Support RAMS annual reviews and assist with health & safety incident reporting where required. · Create, maintain and manage trackers relating to project works, additional works, compliance actions and other assigned functions. · Produce ad-hoc reports and compliance information as required by Operations & Assurance Manager. · Provide flexible support to the Operations & Assurance Manager with any other duties reasonably assigned. Desirable · Previous experience within Building Services or Facilities Management, supporting hard services delivery within a large or complex portfolio. · Experience supporting engineering-focused compliance, asset management or assurance activities. · Experience using CAFM systems such as Maximo, Concept Evolution and procurement systems such as Coupa (desirable). · Working knowledge of SFG20 maintenance standards. · Strong working knowledge of Microsoft Excel, Word and PowerPoint. · Experience using SharePoint or similar document management platforms. Person Specification · Strong administrative and organisational skills, with the ability to manage multiple workstreams, priorities and datasets accurately. · Demonstrable experience supporting engineering delivery and compliance in a hard services environment. · Confident communicator, able to engage professionally with engineers, suppliers, clients and senior stakeholders. · Strong analytical capability, with proven experience using data to support performance monitoring and compliance assurance. · Highly organised, solution-focused and able to work with minimal supervision. · Strong demonstrable skills in Excel and CAFM systems.

· Previous experience within Building Services or Facilities Management, supporting hard services delivery within a large or complex portfolio. · Experience supporting engineering-focused compliance, asset management or assurance activities. · Experience using CAFM systems such as Maximo, Concept Evolution and procurement systems such as Coupa (desirable). · Working knowledge of SFG20 maintenance standards. · Strong working knowledge of Microsoft Excel, Word and PowerPoint. · Experience using SharePoint or similar document management platforms. Person Specification · Strong administrative and organisational skills, with the ability to manage multiple workstreams, priorities and datasets accurately. · Demonstrable experience supporting engineering delivery and compliance in a hard services environment. · Confident communicator, able to engage professionally with engineers, suppliers, clients and senior stakeholders. · Strong analytical capability, with proven experience using data to support performance monitoring and compliance assurance. · Highly organised, solution-focused and able to work with minimal supervision. · Strong demonstrable skills in Excel and CAFM systems.


• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.