Online Operations Field Manager

The Online Operations Field Manager, South will support our retail leadership in managing our growing online business across the South of England.
Reporting into the Senior Online Manager, you will be accountable for establishing operational best practice for our operating model, identifying appropriate resources and training needed to implement in store and provide expert advice/guidance and support to both the wider project team and Managers/colleagues in-store, to help deliver further market share growth.
This role will cover both our Morrisons.com business as well as our online partnerships.
Applicants should ideally reside in Southern England (Birmingham and southern to) and be comfortable with travel by car across the South of the country. This role is field based and requires staying away from home up to 5 days a week
Some of your responsibilities will include:
Acting as a leader within our online business and a point of escalation for our stores
Support, coach and where necessary challenge our retail team to ensure the best experience for our customers
Working with the wider business to improve understanding and knowledge, to allow them to improve and develop their ways of working and services which have an impact on our in store operating model
Providing a high quality & consistent support/ service/ contact network to project team/stores / field teams
Provide industry expertise and knowledge to project and store team
Build a high performing, engaged, diverse team (in-store), focused on first class customer service and drive clear accountability at all levels
Leading store online teams to success.

We've built an incredibly diverse business, and we're working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we're looking for someone who has:
Proven ability to lead multiple teams to achieve operational metrics
An understanding of Online/Ecommerce operations within a store environment - Desirable
Excellent stakeholder management skills, including with senior leaders of the business
The ability to recruit, train and develop a team, that will regularly deliver first rate customer service
The ability to take ownership for delivery of the plans, delivering under pressure and in situations of ambiguity
Ability to use both Google Sheets and Google Slides to tell stories

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you'll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There's more to our business as it's fast paced and ever changing, as such we've got lots of fresh opportunities for you to play your part in our success. We'd love to meet you!
At Morrisons, we're proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that's good for our customers too.
We're always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.

In return for all your hard work, you will receive:
15% discount in store from the day you join us
Additional 10% discount card for a friend or family member
Annual bonus scheme
Career progression and development opportunities
Generous holiday entitlement
Market leading pension scheme and life assurance
Healthcare benefits including Aviva Digital GP
'MyPerks' giving you discount with over 850 retailers
Free parking onsite
Enhanced Family, Maternity and Paternity Leave
Private Healthcare
Car Allowance (company car provided in some instances)