Online Manager

At Morrisons, we're proud to be The Market Street Grocer. We don't just move boxes; we are food makers and shopkeepers. As an Online Manager, you won't be stuck behind a desk. You'll be the driving force behind our digital storefront, orchestrating a seamless online operation, managing fast-paced fulfilment, and ensuring our customers experience the very best of Morrisons. Reporting into the Store Manager, You will lead, motivate, and develop a flexible team of colleagues to deliver operational excellence across our Home Delivery, Click & Collect, and rapid on-demand delivery channels. What you'll be doing day-to-day:

• E-Commerce & Immediacy: Oversee the end-to-end online operation, ensuring fast, accurate picking and seamless execution of home delivery and rapid "immediacy" orders.
• Customer First: Champion excellent service, review feedback, and ensure market-leading product availability for online shoppers.
• People Leadership: Manage scheduling, absence, performance, and training; build a flexible team capable of working across the digital department.
• Operational Excellence: Hit fulfilment and delivery targets, manage budgets (including shrinkage and waste), and take on Duty Manager responsibilities for the wider store.
  
  You thrive in a fast-paced, high-volume fresh retail or food service operation and understand how to run a highly profitable, short-life stock environment.
• Proven Leadership: Proven experience managing and motivating a fast-paced team, ideally in an e-commerce, logistics, or retail delivery environment.
• Great Communicator: Confident handling difficult conversations, listening to feedback, and building relationships across store teams and drivers.
• Adaptable & Tech-Savvy: Comfortable leading teams through change and managing digital fulfilment platforms.
• Knowledgeable: Food safety knowledge relevant to a delivery operation is essential.
  
  We are a team of over 90,000 down-to-earth people. Uniquely, we are the UK's second largest food manufacturer and own our entire supply chain; giving you incredibly diverse career paths and development opportunities.
  
  Competitive Salary: Discussed early in the process to match your experience.
• Colleague Discount: 15% staff discount for you, 10% for a nominated friend/family member.
• Time Off: 33 days annual leave.
• Future Growth: Access to our University-accredited Sir Ken Morrison Leadership School programme.
• Healthcare & Pension: Highly competitive pension scheme and private healthcare.
• Family Support: Enhanced maternity, paternity, and adoption leave.
• My Morri Rewards: Instant discounts, cashback, and perks on everyday dining and leisure