Online CBT Administrator

To provide comprehensive clerical, administrative and
secretarial support to the Online CBT Team as well as having the responsibility of organising meetings, preparing agendas and papers, as required and the recording of formal minutes and notes and following up any actions.
Responsible for offering non-clinical support to users of the Online CBT service, registering service users on to the programme, monitoring progress and discharging users when they complete or disengage from the programme.
Support to be provided through the online platform as well as telephone
contact.
An important part of this role is ensuring that patient information is treated confidentially and inputted correctly into the Online CBT Programme., Promote and administer the Online CBT service throughout Powys, including maintaining patient records, registering service users on the programme, providing patients with activation details, corresponding with, monitoring, and offering technical support through the programme.
Providing progress reports and updates to the referring healthcare professionals and GPs through the issuing of letters and feedback forms.
Recording any issues with the Online CBT programme and escalating these to the software provider and track recovery/correction of these issues.
Coordinate and facilitate access to Online CBT service for service users i.e.,book appointments at community sites such as libraries, job centres etc, for service users to access computers/printers to undertake the online programme.
Provide support and advice to all referring healthcare professionals, answering any queries they or their patients may have with regards to the Online CBT service and ensuring they are regularly sent a stock of referral packs to ensure they always have an adequate amount available to them.
Stock control, ensuring that the onsite facilitators and any other referrers have supplies of the consumables required to run the Online CBT service e.g. referral forms, information sheets etc.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: .https://pthb.nhs.wales/working-for-us/
There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer
Step into Health connects employers in the NHS to people from the Armed Forces community.
Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.