OMS Control Room Data Administrator

We're far more than parcel delivery. DHL Supply Chain is the world's leading logistics company, connecting people, businesses, and communities every day. Behind every successful delivery is a team of dedicated colleagues keeping operations moving, and now we're looking for a Control Room data administrator to join our Central Control Hub. If you're highly analytical, confident working with data, and enjoy solving problems in a fast-paced environment, this could be the perfect opportunity for you. What You'll Be Doing As a Control Room Colleague, you'll play a key role in supporting operational performance by providing accurate reporting, insightful analysis, and real-time problem solving. Acting as a key point of contact for site customers and stakeholders, providing timely updates, responding to queries, and ensuring clear communication around operational performance and issues. Your responsibilities will include:

• Collecting, cleansing, and analysing large volumes of operational and productivity data using Microsoft Excel
• Creating and maintaining Pivot Tables, Pivot Charts, and performance reports to monitor key metrics such as throughput, pick rates, and accuracy
• Identifying trends, patterns, and performance anomalies to support operational decision-making
• Working closely with operational teams to investigate performance issues and support root cause analysis
• Troubleshooting system and equipment-related queries through data analysis and operational investigation
• Supporting continuous improvement initiatives through data-driven recommendations
• Ensuring data accuracy and completing administrative reporting tasks to a high standard
  
  You will be someone who enjoys working with data, thrives on problem solving, and takes pride in delivering accurate information that supports operational success.
We're particularly interested in candidates who:
• Have strong Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, conditional formatting, and data validation
• Can analyse complex data sets and translate findings into actionable insights
• Demonstrate excellent attention to detail and accuracy
Are exceptional communicators, comfortable engaging with site customers, stakeholders, and colleagues at all levels
• Have strong communication skills and can explain data clearly to a range of audiences
• Are highly organised and able to manage multiple priorities in a fast-paced environment
• Take a proactive approach to continuous improvement and process optimisation
• Work collaboratively and build positive relationships across operational teams
  
  DHL Supply Chain is the global leader in supply chain management, employing over 188,000 colleagues across more than 50 countries. We deliver industry-leading solutions across sectors including retail, automotive, healthcare, consumer goods, and technology.
Our people are at the heart of everything we do, and we're proud to create an environment where talent can thrive. Building an Inclusive Workplace At DHL, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We celebrate diversity and believe that different experiences and perspectives make us stronger. As proud signatories of the Armed Forces Covenant, we actively support veterans, reservists, and service leavers, recognising the valuable skills and experience they bring to our business.

Why Join DHL Supply Chain? We believe in rewarding our people and supporting them both inside and outside of work. As part of our team, you'll benefit from:
• Free on-site parking and rest facilities
• 33 days annual leave, including bank holidays
• Generous pension scheme with 8% employer contribution and 4% employee contribution
• Free confidential access to 24/7 GP consultations
• Hundreds of retail, leisure, and lifestyle discounts
• Savings schemes, affordable loans, and free mortgage advice
• Career development opportunities within a global market-leading organisation