Older Persons Support Officer

Would you like to be part of a dynamic and fast-paced team making a meaningful difference in the lives of older people in Crawley? As a valued member of our Sheltered Housing team, you will play a key role in delivering high-quality housing support services that empower our residents to live as independently as possible. This is a part-time job share role, offering you the opportunity to work collaboratively with a colleague (your job sharer) to deliver a consistent, high-quality sheltered housing service. The specific working hours we are looking to fill are detailed in the additional information section below. Your responsibilities will include conducting welfare checks, monitoring care packages, responding to emergency calls, and fostering a sense of community across ten sheltered schemes in and around Crawley. You will also visit customers who use our Lifeline service to carry out service checks and provide floating support to older individuals living outside the schemes to help them sustain their tenancies.

• be self-motivated, able to work independently and take a positive approach to resolving problems
• possess good organisation and IT skills
• have excellent knowledge and understanding of the support needs of older people
Are you committed, compassionate, and ready to contribute to a supportive and dynamic team? Do you take pride in delivering excellent customer service and thrive in a fast-paced, front-line role supporting older people? If so, we would love to hear from you?

This part-time job share has a working pattern with an alternating weekly schedule:
• week one:
+ Wednesday to Thursday: 8am to 4:30pm + Friday: 8am to 4pm
• week two:
+ Thursday: 8am to 4:30pm + Friday: 8am to 4pm Participation in a standby rota is required (paid at Category C, currently under review). A full, current UK driving licence is essential. Access to a suitable vehicle is required. Casual car user payments will be made for work-related travel (currently under review). Appointment is subject to Enhanced (Barred List Adult) DBS clearance.Employee benefits We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.