Office Manager / PA

As Office Manager / PA, you ll be at the heart of branch operations ensuring the smooth running of the office while providing proactive PA support to the Repair Centre Manager. You will take responsibility for supervising the front of house reception team, ensuring all visitors and customers are greeted professionally and looked after throughout their journey. In addition, you'll support the finance function by handling invoice processing and assisting with credit control queries, playing a vital role in the financial accuracy of site operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch as you will also take ownership of HR-related administrative duties, time and attendance records, and training coordination.
Key Responsibilities
+ Supervision of customer reception team.
+ Ensure customer receive a professional front-of-house experience with all enquiries handled promptly.
+ Oversee the duties of the logistics team and Team leader.
+ Manage day-to-day office administration to support seamless branch operations.
+ Process and raise invoices accurately and on time; liaise with accounts and resolve invoice queries.
+ Track and report on customer invoicing progress and assist with month-end reporting.
+ Act as PA to the Repair Centre Manager in aspects of administration, including
+ Managing diaries, meetings, and correspondence.
+ Collate and submit accurate time and attendance records for payroll.
+ Coordinate and minute staff and operational meetings, ensuring actions are followed up.
+ Support recruitment activities including interview arrangements and onboarding paperwork.
+ Act as staff review / training coordinator and maintaining accurate related records.
+ Manage office supplies and equipment, ensuring operational readiness.
+ Support site BSi, Manufacture, Health & Safety compliance records.

An office professional who thrives in a dynamic, fast-paced, customer-focused environment. With a strong sense of ownership, you will enjoy wearing multiple hats and being the go-to person for both internal teams and visiting customers. You re equally comfortable handling a variety of administration duties, whilst also providing senior-level support.
What We Look For
Experience in Office Management, within a customer-facing environment (automotive preferred).
Previous PA experience combined with excellent communication and organisational skills.
A personable, proactive professional with a strong customer service ethic.
Excellent administrative and organisational abilities with strong attention to detail.
Confident handling invoices, finance admin, and dealing with queries., in line with company processes.
Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to handle sensitive information with discretion.
Team player who can also work independently and prioritise workload effectively.
Full UK Driving Licence with willingness to travel locally if needed.

Repair Centre
Swindon SN5 45 hrs per week Starting from £35,100 per annum
Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.
Why join the Motofix family?
Trusted by Premium Brands: Approved by some of the world s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
Customer Experience: Our repair centre teams consistently achieve an Excellent Trustpilot rating for the service they deliver.
Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business.

+ Excellent salary
+ Incentive pay subject to role progression
+ Saturday morning 1:4 Rota shifts (paid overtime)
+ 30 days annual leave (inclusive of bank holidays)
+ Workplace pension scheme
+ Free training and development
+ Employee long service rewards
+ Employee well-being services
+ Free uniform (and PPE)
+ Life insurance