Office Manager

Our London headcount is growing, and the office now needs a single senior owner rather than being run between other jobs. This is a new role. You'll own the London office end to end and oversee our smaller Marbella office. You'll also support the business through expansion and future office moves. Much of how the office works is still unset, including meeting rooms, events and joiner and leaver logistics, so you'll build the function rather than inherit one. It's a role for someone who makes decisions on cost, suppliers and standards. You'll be approachable enough that people come to you, and firm enough that standards actually get followed. WHAT YOU'LL BE DOING Rather than a checklist, here's what success in this role actually looks like:

• Run the London office so it's safe, tidy and working, and close out building and maintenance issues before anyone has to chase them
• Own the office budget, suppliers and insurance across London and Marbella, reviewing every contract at renewal rather than letting it roll over
• Build the processes the office is missing, from meeting room booking to reliable equipment recovery when people leave
• Get every joiner set up with desk, kit and access on day one, working with our People and IT teams
• Keep fire safety, first aid cover and building access in order as the team grows
• Build a quarterly events and culture programme, from team activities and leadership days to the Christmas party, with budget behind it
• Support the business through expansion and office moves, from gathering quotes to coordinating vendors and services
  
  We care more about how you think and work than a perfect CV. You'll likely bring a combination of the following, 5+ years in office management, workplace or facilities, or a senior EA role where the office was genuinely yours to run
• Direct experience of building services - landlords, HVAC, cleaning and maintenance contractors (workplace or operations experience at a co-working or flexible office provider counts)
• Real ownership of an office budget and supplier contracts, including renegotiating renewals and handling disputes
• Working knowledge of UK fire safety, first aid cover and access control
• Happy to fix a printer jam or set up a laptop yourself rather than wait for IT (training provided)
• Able to be on-site in London Monday to Thursday, with occasional trips to Marbella
Nice to Have:
• Experience of an office move, fit-out or space planning project
• Business insurance renewals handled directly with brokers
• Background in a London tech or scale-up business
  
  Competitive salary and annual discretionary bonus scheme
• Employee wellbeing benefits
• 25 days holiday, plus public holidays
• Private Medical Insurance
• Enhanced Pension Scheme
• Flexible working arrangements (remote or hybrid, depending on role and location)
• Real ownership and autonomy - the trust to take initiative and experiment
• Visible, meaningful impact as we scale
• Clear career progression in a high-growth company
• A collaborative, international culture built on trust, transparency, and ownership
• The chance to help shape NexGen Cloud's team, culture, and future