Office & Logistics Assistant Apprentice
EMAS ELECTRIC LTD, Broadeye, Stafford
Office & Logistics Assistant Apprentice
£18,525 a year
EMAS ELECTRIC LTD, Broadeye, Stafford
- Full time
- Permanent
- Apprenticeship programme
Posted today, 25 Jul | Get your application in now to be one of the first to apply.
Closing date: 09-08-2026 (In 15 days)
Job ref: None
Location ref: Broadeye, Stafford
Full Job Description
Introduction
To provide exceptional support to both internal sales teams and warehouse operations. This hybrid role is designed to give the apprentice a 360-degree understanding of EMAS Electric Ltd, tracking the customer journey from the initial sales inquiry right through to product dispatch and delivery.
About the Employer
Electrical component manufacturer, based in Turkey with a warehouse and sales office in Stafford for the UK.
What You'll Do
Internal Sales & Customer Support (Approx. 60%)
- First Point of Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members
- Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system
- Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior staff
- Account Support: Assisting the sales team by setting up new customer accounts and maintaining clean data records
- After-Sales Service: Keeping customers updated on order statuses, delivery tracking, and handling initial logistics queries
Warehouse & Logistics Operations (Approx. 40%)
- Goods Inward: Assisting with receiving deliveries from suppliers, checking stock quantities against delivery notes, and reporting discrepancies
- Inventory Management: Booking incoming electrical stock into the system and helping with regular stock takes and bin checks.
- Order Picking & Packing: Accurately picking electrical components from warehouse locations and packing them securely to ensure safe transit
- Dispatch & Couriers: Preparing packages for courier collection, printing shipping labels, and maintaining a tidy dispatch area
- Health & Safety: Adhering strictly to warehouse safety regulations, including manual handling guidelines
Training Outcome
- Could lead to a permanent position for the right person
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Number skills
- Team working
- Adaptability
Qualifications
- Desired - GCSE - English - 4
- Desired - GCSE - Maths - 4
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday - Friday, 08:00 - 16:00.
Expected Duration: 1 Year
Training Provider: NEWCASTLE AND STAFFORD COLLEGES GROUP