Office Coordinator

We are looking for a new Office Coordinator at our Epsom Support Centre. You will be the welcoming face of Nuffield Health to all Nuffield Health visitors and guests. You'll help to provide a safe and secure environment and ensure the smooth running of our support office. As a member of our Office Coordinator function at Epsom, you will:

• Use your empathy and customer service skills to build positive relationships.
• Put people at ease when they visit the office.
• Answer inbound communications.
• Welcome visitors and visiting staff members to the office, ensuring that they sign in and are given the appropriate access passes.
• Respond in a timely manner to emails, chats & messages.
• Oversee the safe keeping of the buildings keys to allow access for maintenance and repairs when necessary.
• Be the first point of contact for any breakdowns, reporting onto our CAFM system and following through until resolution.
• Be responsible for booking in any contractors and completing site inductions for any new starters and for contractors onsite, ensuring all is documented.
• Assist the Facilities Team Leader and the Operational Facilities Manager in managing the Health & Safety of site.
• Carry out regular audits, including those of leavers to ensure they are processed.
• Manage site security.
• Act as a first point of contact for queries and complaints.
• Deal with lost property.
• Oversee our booking system for desks, meeting rooms and car parking spaces.
• Liaising with the clean team to ensure that safety and cleanliness standards are maintained.
• Maintain inventory of supplies and order new stock when needed.
• Oversee inbound and outbound deliveries and packages when required., Become a Nuffield Health Fire Marshall soon after joining and be encouraged to become a First Aider.
• Read and understand all relevant parts of the Company Health and Safety policy manuals.
• Ensure policies and processes are fit for purpose and able to identify where policies need to be developed.
• Monitor all policy violations and manage them within policy.
• Be able to juggle the delicate balancing act of process versus the exception to these.
• Think a little outside the box and always look for ways to improve the service we provide.
• Be proficient in using Microsoft Office.
• Strive for continuous improvement.
  
  Have great communication skills, whether face-to-face or on the phone. You will have the confidence and empathy to provide excellent support to all sorts of people.
• Possess excellent organisational skills and can prioritise with the changing needs of those around you.
• Feel confident in dealing with people at all levels, managing expectations of those in positions of authority, challenging and escalating where necessary.
• Have the ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way.
• Diffuse difficult situations.
• Be self-motivated, with plenty of initiative.
• Be highly reliable, proactive, energetic and passionate about your job, willing to go the extra mile and maintain a calm, professional and friendly manner.
• Develop positive and professional relationships with regular office visits so they feel it is a safe and welcoming environment.
  
  We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.