Office Administrator

The role will act as the central coordination point for administration activity, supporting managers and employees. To provide efficient and accurate administrative support across the full employee lifecycle, ensuring HR operations are delivered effectively, compliantly, and in alignment with the Group HR operating model., Front of House and General Administrative Support

Act as the first point of contact for incoming calls and visitors, ensuring professional handling,

accurate routing, and a welcoming front-of-house experience, including greeting guests and

offering refreshments.

Coordinate inbox queries

Maintain trackers

Support projects (e.g. office move) and initiatives as required

Business & Office Administration Support

Support the coordination of travel arrangements, including:

- Booking travel and accommodation

- Managing itineraries where required

Provide general office administrative support, including:

- Supporting meeting logistics (rooms, diaries, coordination)

- Managing ad hoc administrative requests from senior stakeholders

- Coordinating deliveries for events

- Stationary and uniform orders

- Assist in maintaining an organised and efficient office environment

HR Administration & Systems

Maintain accurate employee records within Sage HR

Ensure all HR documentation is up to date and stored in line with GDPR

requirements

Prepare and issue employee documentation

Support payroll processes, ensuring accurate and timely data submission

Employee Lifecycle Support Administration

Coordinate onboarding processes

Manage probation administration, including tracking and documentation

Maintain accurate employee files and ensure compliance with retention requirements

Support offboarding processes, including documentation and system updates

Recruitment Coordination Administration

Support end-to-end recruitment administration

Liaise with hiring managers to coordinate recruitment activity

Support pre-employment checks, including:

Right to work verification

DBS checks

Maintain recruitment trackers and ensure an efficient candidate experience

Company Compliance & Risk Administration

Ensure all processes are compliant with:

Employment legislation

Company policies and procedures

Maintain audit-ready records, including:

Right to work documentation

DBS and compliance checks

Support audits and compliance reporting

Key Relationships

HR and Office Manager

Line Managers across the business

Employees

External providers (e.g. DBS, recruitment platforms)

Essential

Previous administrative experience (HR desirable)

Strong attention to detail and accuracy

Good organisational and time management skills

Strong communication and interpersonal skills

Good knowledge of Microsoft Office systems

Desirable

Experience of HR systems (e.g. Sage HR)

Understanding of HR processes and employment legislation

CIPD Level 3 or working towards (or willingness to develop)

Key Behaviours

- Professional, confidential and discreet

- Committed to accuracy and continuous improvement

- Organised and process-driven

- Proactive and able to manage workload effectively

- Collaborative and team-focused

Competitive salary and benefits package.

Opportunity to work on diverse and challenging projects.

Chance to contribute to the company's success and growth.

Funded qualifications.

Free car parking.

Option to purchase additional annual leave

Death in Service benefit.

Company Pension scheme.

25 days annual leave (not including Bank Holidays) increasing with length of service.

SAGE Employee benefits.

SAGE Employee assistance program.

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.