Office Administrator

We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. You will be at the heart of our operations, ensuring seamless coordination and outstanding customer service. We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience. Key Responsibilities: You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
Coordinate installation teams, trades, and customers to ensure smooth project execution.
Monitor and track appointment schedules and installation plans to ensure deadlines are met.
Maintain accurate records project details related to installations.
Resolve operational issues efficiently to minimise disruptions.
Process purchase orders and reconcile invoices.

Key Skills: Excellent communication and interpersonal skills.
Strong organisational abilities with a keen attention to detail.
Ability to manage multiple tasks and prioritise effectively.
Proficiency in Microsoft Office suite (Word, Excel, Outlook).
Familiarity with customer relationship management (CRM) software is advantageous.

Benefit Package: Competitive salary
Pension
31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
An additional paid day for your birthday
Paid time off annually to volunteer
Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
Heavily discounted employee purchase scheme on all Company products
Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
Employee recognition schemes