Occupational Health Administration and Clerical Support

Due to increasing service demand, the Occupational Health & Wellbeing Services are seeking to strengthen their established Administrative and Clerical Team., 1. Undertake administrative and clerical duties as requested. Some administrative duties are a large part of this role, such as filing of records, dispatch of appointments, answering emails and the telephone and dealing with written enquiries and problems not requiring the attention of clinicians. 2. Opening and prioritising of mail. 3. cover of front Reception area ensuring the meet and greet of patients and booking in 4. Input data outcomes and contribute to the processing and collation of all audit information as required for the service 5. Attend relevant meetings in order to take minutes 6. Provide general duties e.g., filing, faxing, scanning and photocopying. 7. Organise and oversee the collection and storage of all information relating to the Service 8. Maintain effective and up-to-date diary management for all in relation to appointments 9. Ensure that timely and accurate collection of statistical information as may be needed for the effective management of the service and to meet statutory requirements. This will require computer skills to assist in the inputting data on the PC. 10. Carry out administrative and clerical duties as required, to assist in the provision of a quality service. 11. Provide general assistance to clinicians to support the service, such as preparing equipment and after training, setting up treatments in readiness for the clinician. 12. Maintain a neat and orderly service area to ensure the environment is conducive to patient care 13. Maintain an effective and efficient supply of stock items and ensure that these are accessible and readily available. 14. Assist in the mobility and transfer of patients who may be heavy on occasions (the Trust operates a minimal lift policy) 15. Give general assistance to patients for example, dressing and undressing, toileting, application or removal of splints or calipers, application of waterproof dressings. 16. Assist clinicians in clinical duties in the service setting. Specific duties and rehabilitation exercise programmes may also be carried out by an assistant alone. In these circumstances the advice of a qualified member of staff will always be available. 17. Contribute to the provision of quality of patient care within the service and ensure that SEQOHS standards are maintained. 18. Participate in the staff appraisal scheme and personal development plan 19. Proactively participate in the development of the clinical governance framework within Occupational Health linking national and Trust guidelines to team objectives and personal practice. 20. Liaise with clinicians as necessary regarding patient care. In particular, highlighting any variations to expected outcomes from treatment programmes. 21. Attend and actively participate in the in-service training programmes as required. 22. Contribute to the development of patient care by attending relevant team, departmental or other appropriate meetings and comment on recommended changes to clinical care or service provision. 23. Be responsible for the safe use of equipment and to check all mobility aids and other equipment for safe patient use, ie. Walking aids/frames. Organisational 1. Be responsible for the safe use of equipment and walking aids by patients in your care. 2. Manage and prioritise your own patient caseload with supervision of clinicians and be responsible for maintaining adequate records and progress of their patients. 3. Monitor and develop own performance with liaison of clinicians aiming to achieve and maintain a high standard. 4. Be responsible for the administrative arrangements for organising eg. book clinics, rooms and equipment. 5. Ensure effective and on-going communication with clinicians regarding treatment of individual patients. Physical Effort 1. The post holder will be expected to kneel, sit on heels, move adult limbs, support patients while walking, lift and transfer patients, push wheel-chairs and use a hoist. Mental Effort 1. The post-holder will be expected to concentrate and ensure good communication with patients who have impaired understanding or communication difficulties ie, slurred speech. 2. To deal sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility and with patients who are having difficulty accepting their disabilities resulting in extremely low motivation and compliance., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Candidates must be able to demonstrate progressive experience in administrative procedures, including the use of electronic appointment systems. Knowledge of digital systems used within healthcare environments, such as Cerner, along with proficiency in Microsoft Office applications including Excel, Word, and Outlook is essential. Evidence of continued professional development (CPD) will also be required. Applicants should have a genuine interest and enthusiasm for this area of work.,

• Previous experience in a caring role/NHS setting
• Keyboard skills and admin and clerical experience
• Proven communication skills
• Proven ability to understand and comply with detailed procedures
• Proven ability to manage priorities under pressure
• Proven ability to work in a team, be supportive of team members
• Good organisational skills
• Experience of other digital systems used in Healthcare settings such as Cerner
• Proficient use of Microsoft Office, Excel, Word and Outlook
• Good knowledge of administrative procedures including electronic appointment systems
Desirable criteria
• OPAS-G2 Trained
• PhysioMed Trained
• RAV's Trained, Basic competency training
• Clear and accurate written and verbal communication
• Able to listen effectively
• Demonstrate ability to cover in the department and provide reasonable flexibility in terms of hours worked
• Proven ability to adapt to change
• Proven ability to work in a team, be supportive of team members
• Demonstrate ability to adapt to new ideas, knowledge and skills
• Proven ability to use own initiative and work without close supervision
• Demonstrate ability to keep information confidential
• Able to demonstrate empathy, motivate and persuade patients with impaired cognitive abilities or physical senses
• Good organisation skills
Desirable criteria
• PhysioMed Trained
• RAV's Trained
• OPAS-G2 Trained
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development.
We are committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We operate Zero Tolerance to aggression, violence, bullying and harassment. We will make reasonable adjustments to ensure our recruitment and selection process is accessible to all. Flexible Working applications will be considered. The Trust operates a No Smoking Policy. Should you require a reasonable adjustment to our recruitment process please contact a member of Recruitment Services on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please Note: new entrants to the NHS will normally commence on the first pay point of the relevant band. At East Lancashire Hospitals Trust, our vision is to be widely recognised for providing safe, ,personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 7,000 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.