Non-Specific Symptoms Clinical Support Worker

EKHUFT Non-Specific Symptoms (NSS) Team are looking to recruit an enthusiastic and compassionate individual as a clinical support worker for our new NSS service. The role will be to support patients through this NSS cancer pathway, which includes patients with Malignancy of Unknown Origin (MUO), as well as diagnosed Cancer of Unknown Primary (CUP). This role is to improve patient experience from assessment to diagnosis, and during treatment.,

• Communicate effectively with patients and their relatives, ensuring accurate and seamless information is conveyed and documented face to face and over the phone within the NSS team.
• Assist in the maintenance and monitoring of agreed standards, ensuring that any shortfall is brought to the attention of the Line Manager
• Ensure that all quality initiatives within the NSS service are adhered to and that the highest standards of care are maintained at all times
• Assist in the development of clinical protocols ensuring that these are reviewed in accordance with the needs of the service in conjunction with the NSS Lead Nurse Practitioner.
• Ensure that accurate and legible patient records are kept in line with professional and legal requirements
• Promote and maintain effective working relationships and communications with consultants, medical staff, nurse colleagues and other members of the wider multidisciplinary teams.
Clinical
• Working as an experienced patient support worker within healthcare, or registered professional, adhering to the NMC code of conduct & implementing plans of care to ensure that patient's physical, social and psychological needs are met.
• Act as the identified support worker for NSS pathway patients by assessing, planning, implementing and evaluating their care, including the completion of eHNA's for diagnosed CUP patients.
• Be a monthly cover within the cancer care line
• Act as the patients' advocate
• Liaise with all members of the multidisciplinary team
• Be clinically competent in all areas of practice relevant to the post
• Work to eliminate all avoidable infection by acting as a role model in infection prevention and control prevention to all staff, visitors and patients
• Minimize risk of harm to patients, staff and visitors by working according to risk management policies.
• Participate in the orientation of new staff to their duties and NSS processes.
• Demonstrate consistent high standard of hand hygiene practice and promote standards to staff, visitors and patients.
• To undertake clinical skills such as taking blood, ensuring procedures are explained to patients in order to gain informed consent and involvement in care decisions.
• Work with the NSS team to triage patients and the administration duties required.
• Undertake necessary training courses relevant to the role.
  
  If you would be like to be part of our team and have personal & professional qualities to compliment this new exciting opportunity, EKHUFT Cancer Care Group look forward to hearing from you.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.