Non Emergency Patient Transport Dispatcher

South Central Ambulance Service (SCAS) is seeking motivated and organised individuals to join our Non-Emergency Patient Transport Service (NEPTS) Contact Centre as a PTS Dispatcher. This is a vital role ensuring our patients are transported safely, punctually and with dignity to their healthcare appointments. You will work in a fast-paced environment where excellent communication, effective coordination and strong decision-making skills are essential. As the main point of contact for our NEPTS operational staff, you will help deliver a high-quality patient experience while supporting the smooth running of our service., As a PTS Dispatcher, you will:

• Prioritise, allocate and dispatch patient journeys to ensure appointment times are met.
• Use live mapping and patient transport systems to manage real-time patient activity and vehicle availability.
• Communicate clearly and professionally with NEPTS crews, call handlers, healthcare professionals, patients and relatives.
• Respond to changes in patient transport requirements and adjust resources accordingly.
• Support operational staff by providing accurate journey information and resolving issues such as delays or vehicle breakdowns.
• Monitor workloads throughout the shift and ensure crews have all planned work.
• Participate in audits, service improvement initiatives and team meetings.
• Uphold SCAS values and contribute to a positive, supportive Contact Centre culture.
  
  At SCAS, every role helps make a difference to patients, communities and colleagues. Whether delivering frontline care, supporting emergency operations or working in support services, your contribution matters.
Our values of Caring, Professional and Honest underpin everything we do. We are committed to providing high-quality care, acting with integrity and professionalism, and treating everyone with respect. SCAS offers excellent learning and development opportunities, wellbeing support and flexible working where service needs allow. We also work closely with recognised trade unions, including Unison, Unite, GMB and RCN, providing staff with workplace support and representation.


• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, and extra 8 days bank holiday (pro rata for part time)
• NHS Pension Scheme membership
• Access to CPD within SCAS and NHS
• Occupational Health support and access to Employee Assistance Programme and our Health & Wellbeing Team
• NHS Discounts in over 200 + stores saving money on holidays, car insurance, restaurants, clothing and much more
• Access to staff networking group
Join SCAS and help us deliver exceptional care when it matters most.