Non Clinical - Support Services Manager Patient Access

We are seeking an experienced and motivated leader to oversee our outpatient booking services, ensuring patients receive timely, efficient and high-quality access to care. This role is responsible for the day-to-day management of booking teams, maintaining performance against key access standards (including RTT and cancer pathways), and ensuring clinics are utilised effectively. You will work closely with clinical and operational colleagues to resolve capacity challenges, improve patient flow and enhance overall service efficiency. You will lead on waiting list management, data quality, and service performance, using insight and reporting to drive improvements in utilisation, DNA rates and booking turnaround times. The role also plays a key part in supporting service transformation, including the implementation of digital solutions and new ways of working. As a visible leader, you will support and develop staff, ensure consistent and compliant booking processes, and contribute to the ongoing improvement of patient experience across outpatient services.,

• This role involves leading a small team and making sure daily work runs smoothly.
• You will help staff do their jobs well, support patients by keeping their appointments and information accurate, and solve problems as they arise.
• You will make sure rules, safety standards, and good working practices are followed.
• You will look for ways to improve how the service works and support staff to learn and develop.
• You will also help monitor performance, manage resources, and share important updates with the team.
Our Poppy's Promise Commitment We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care. Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values - ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day., The well-being of our staff is of the upmost importance to us. If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you. This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19. By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.