Nights Team Member - Bristol

While most guests are asleep, you'll be helping keep the hotel safe, organised and welcoming. As a Night Team Member, you'll support overnight operations and ensure guests feel secure, looked after and comfortable throughout the night. What you'll do:

• Respond to guest requests promptly and professionally
• Maintain safety and security procedures during the night shift
• Carry out regular security and safety checks
• Support colleagues with overnight operational needs
• Assist with basic maintenance or housekeeping issues when they arise
• Set up meeting rooms and prepare public areas as required
• Serve food and beverages to guests when needed
• Manage guest check ins and check outs overnight
• Respond calmly to emergency situations
• Complete clear, accurate reports for management
Why this role matters:
• You help create a safe, reassuring environment for guests overnight
• Your reliability supports smooth operations while the hotel sleeps
• You're part of a close knit night team that guests and colleagues depend on
Benefits
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking
Who This Role Is For You're a dependable, calm individual who enjoys supporting guests, maintaining safety and being part of a trusted night team.


• Experience working in a hotel or similar environment, ideally in a night time role
• A friendly, professional approach to guest service
• Clear communication skills and the ability to work well with others
• A good understanding of safety and security procedures
• The ability to stay calm, focused and composed under pressure
• Strong organisational skills and attention to detail
• Flexibility to work nights, weekends and varying shifts as required
  
  The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna., Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.