Nights Guest Service Manager

AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICES MANAGER AT OUR HOTEL:
This is a full-time position working night shifts, work pattern is 4 nights out of 7 working hours are 2300-#####.
What you'll be doing...
Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety
Acting as the main point of contact for guests during the night, handling enquiries, requests and resolving any issues professionally
Supervising front office operations overnight and ensuring all procedures are completed in line with brand and company standards
Completing the night audit process by balancing and reconciling daily financial transactions, including room revenue, food and beverage sales, and other charges
Preparing end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
Checking in late arrivals, assisting guests with inquiries, and providing overnight front desk support to ensure a seamless guest experience
Conducting regular security checks throughout the hotel premises to ensure guest and property safety
Collaborating with the management teams to address any issues identified during the night audit
Maintaining clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
Handling any emergency situations overnight, acting as the main point of contact and coordinating with necessary departments
Preparation of breakfast including cooking and serving

Previous experience in hospitality, ideally within a Front Office or Night Audit role
Strong attention to detail and accuracy, particularly in financial reconciliation
Good communication and guest service skills with the ability to handle guest enquiries professionally
Ability to work independently and manage hotel operations overnight
Basic IT skills and familiarity with property management systems (PMS)
Flexibility to work night shifts and the ability to remain focused and productive
Previous bar and food safety experience required

Where Will You Be Working?
The Holiday Inn Express Cambourne - Cambridge West is operated under the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What's In It for You?
Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees - including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge with access to apprenticeship courses.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform & Meals on duty provided
Death in service benefit for contracted employees

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.