Night Support Officer

We are seeking a Night Support Officer to join our Night Support and Security team and provide overnight security, housing-related support and assistance to residents at YMCA Bournemouth. Working primarily at Delta House, you will help ensure the safety and security of residents, staff, visitors and YMCA premises during the night. The role involves supervising a six-floor hostel comprising 73 hostel rooms, 22 self-contained flats, and a range of programme, public and office areas.

You will provide a calm, supportive and professional presence throughout the night, responding appropriately to emergencies, supporting residents when required and ensuring important information is accurately recorded and handed over to the daytime team.

The successful candidate will be able to work independently while also working collaboratively with colleagues across the Housing and Support team. You will be expected to use a trauma-informed and strengths-based approach when supporting residents and to respond calmly and appropriately to challenging or emergency situations.

Key Responsibilities

Ensure the health, safety and security of residents, premises and facilities during night hours, including securing the YMCA building and responding appropriately to emergencies.

Provide general housing-related advice and support to residents, including responding to individual needs, liaising with key workers and making referrals to relevant agencies where appropriate.

Accurately record events and important information in the Handover Book, report Serious Incidents when required and ensure relevant information is communicated effectively to day staff.

Follow YMCA Housing and Support policies and procedures, including appropriate procedures relating to safeguarding, fire safety, first aid, health and safety and emergency situations.

Support the smooth running of YMCA facilities, including the gymnasium and sports hall, and ensure relevant systems, including EZ Runner and the Housing database, are kept up to date.

Provide guidance to Night BSO and Relief Night staff as required and contribute to effective team working across the Housing and Support service.

Why join YMCA Bournemouth?

Contribute to meaningful services and make a lasting, positive impact

Join a passionate and supportive team that shares commitment to make positive change and build stronger communities

Ongoing training and development opportunities to help you expand your skills and make an impact in your role

Enjoy a wide range of employee benefits including a competitive employer pension contribution, access to an Employee Assistance Programme with counselling and virtual GP services, discounted gym memberships, Blue Light Card eligibility, and savings across YMCA Bournemouth facilities and services. Additional benefits include discounts on holiday clubs, swimming lessons, children's activities, café purchases, room hire, wellbeing services and accommodation stays. Please note that employee benefits are subject to change.

YMCA Bournemouth is part of a global organisation making a meaningful difference at a local level across Bournemouth, Christchurch, and Poole. We are committed to delivering inclusive, diverse, and forward-thinking services that respond to the needs of our community. Our work focuses on key areas including Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing. Through these services, we aim to empower individuals to reach their full potential in mind, body, and spirit., The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.

Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.

The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.

If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.

Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.