Night Shift Supervisor

As a Night Shift Supervisor, you'll be responsible for ensuring the seamless operation of the warehouse, with a focus on efficiency and compliance with operational standards. Supporting all areas of the warehouse, you will report directly to the Depot Manager. You'll excel under pressure, delivering results while adapting quickly to challenges. With a focus on driving operational success, you'll work to enhance the customer experience and step in to cover managerial duties when needed. Additionally, you'll be responsible for overseeing the 3rd party logistics operation, ensuring smooth coordination and timely execution of all logistics functions.,

• Complete incident reporting accurately and in a timely manner.
• Supervise and delegate daily task to ensure efficient operations.
• Be responsible for checking 3rd Party outbound and loads.
• Oversee the quality management of all tasks performed.
• Escalate stock, equipment and operational issues raised by the operational team.
• Monitor and report MHE equipment maintenance issues to the appropriate departments or management.
• Build, plan and oversee daily teams' schedules, ensuring task allocation aligns with operational needs and targets.
• Take responsibility for managing the correct processing of any inbound stock.
• Complete stock checks and ensure that stock is managed accurately.
• Raise and report equipment maintenance issues to the appropriate department or management.
• Provide detailed daily handovers to Shift Manager.
• Compile and provide daily handovers to the shift manager to ensure smooth transition and operation
• Be prepared to cover other operational management roles when required to maintain workflow.
• Recognise and appreciate staff contributions by issuing thank you cards.
• Administer documented discussions to support employee development and compliance.
• Conduct alcohol testing procedures in accordance with company policies.
• Manage and oversee informal Performance Improvement Plans (PIP) processes.
• Manage informal welfare processes to ensure staff well-being.
• Monitor and evaluate staff performance, providing constructive feedback.
• Conduct investigations into operational or staff-related concerns as needed.
• Oversee the safe operation of Material Handling Equipment (MHE) and ensure necessary safety interventions are in place.
• Manage and approve Holidays (up to 14 days) for the operation.
  
  Ability to inspire and motivate a team to achieve goals.
• Strong time management skills to ensure task are completed efficiently
• Confident in people management, with a fair and consistent approach
• Effective communicator at all levels, both within the team and across departments
• Highly organised and methodical in task execution
• Solid understanding of all operational departments within the warehouse
• Calm and focused under pressure, able to make decision quickly.
• Strong problem-solving skills, able to find solutions independently,
• Proficient in Microsoft office and warehouse management software.
• Skilled in managing daily performance metrics.
• Proven experience in leading a motivating a diverse team
• Strong understanding of HR processes and how to apply them.
• Experience working under tight deadlines to achieve operational goals.
• Adaptable to fluctuating workloads and able to manage priorities effectively.
  
  We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.


• 24 days holiday (Including Bank Holidays)
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme
• To see all our benefits and perks, visit our AO Benefits page., Surname
Email
• Mobile
• Upload your CV
• Choose to upload file
That's great! We'd love to know more about you! How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity?Great! Do you require any reasonable adjustments if we were to invite you to an interview? Reasonable adjustmentsWhat are reasonable adjustments? We want to make sure you have the best possible experience throughout our recruitment journey. If there's anything we can do to make the process more comfortable or accessible, like arranging a ground floor meeting room for an interview or having a sign language interpreter join you, please let us know below. We're here to support you every step of the way. If this role was recommended to you by someone already working at AO, please tick the box and let us know their name. Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.comYour applications in! One of our recruitment team will be in touch soon with an update as soon as they can. In the meantime, why not check out what life at AO is all about! Explore Now Current / last job title
• Company name
• Time in current job
• When can we call you?
• Describe your responsibilities
• Takes just 2 minutes to complete!AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.