Night Receptionist

You'll be the welcoming face of Mollie's through the night, making sure every guest feels safe, looked after and ready for a great stay. You'll be:

• welcoming late arrivals, checking guests in and out, and helping them use the Mollie's app and digital keys
• handling guest queries and requests overnight, by phone and in person
• completing the night checklist and end-of-day processes
• keeping the site safe and secure, and knowing what to do in an emergency
• working with housekeeping so Mollie's room standards, guest policies and procedures are always delivered
• handing over clearly to the morning team
• reporting to the Reception Manager
  
  At least a year's experience as a hotel receptionist or in a similar customer-facing role
• Warm, personable and great with detail
• Calm, reliable and confident working independently through the night
• Organised and proud of high standards
• Confident using technology
• Keen to learn and build a career in hospitality
• As this is a night role, you must be 18 or over
SHIFTS 11pm - 7am Including Weekdays and Weekends

Innovatively designed by Soho House, Mollie's is a growing family of twenty-first-century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology. Following the success of its first sites in Oxfordshire and Bristol, Mollie's Manchester opened its doors in late 2025. A further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.

£13.27-£13.47 per hour + tronc | Night shifts, 32 hours per week,
• Mollie's Career Pathway programme, including paid qualifications
• Complimentary meal every shift
• Enhanced company maternity, paternity and adoption leave
• Company sick pay
• Discounted food and accommodation
• Unlimited free tea, coffee and soft drinks every shift
• 24-hour access to our wellness programme
• Hospitality Rewards discounts platform
• Discounts on GHD and Cowshed products
• Celebration Day: an additional day of leave after three years of service
• Length of service rewards
• Monthly awards scheme
• Up to £500 refer-a-friend scheme
• Birthday reward