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Night Host / ess

Hyatt Corporation, City of Westminster

Night Host / ess

Salary not available. View on company website.

Hyatt Corporation, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 10 Sep | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 4d64c85f129840a4a5a00262c5b27150

Location ref: City of Westminster

Full Job Description

  • Welcome and assist guests during night hours, managing late check-ins, early departures, and guest enquiries with professionalism and warmth.
  • Handle overnight front desk operations, including reservations, billing, calls, system updates, and basic administrative tasks.
  • Responding appropriately to any incidents or emergencies.
  • Resolve guest concerns efficiently and courteously, ensuring a positive guest experience at all times.
  • Complete night audit and provide a clear handover to the morning team.

    Previous experience in hotel front office management within the luxury segment is preferred. Strong organizational and multitasking abilities skills are required.

    Hyatt Regency London Olympia is part of the transformation of Olympia into London's newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand-new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London.
    • Within the Olympia destination, Hyatt Regency London Olympia offers 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. Having recently opened, the hotel presents an exciting opportunity to join a growing team and help shape the future of this landmark hotel., At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
  • Free Meals on duty in our colleague restaurant
  • Uniform laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Direct job link

https://www.jobs24.co.uk/job/night-host-ess-127374752
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