Night Concierge

Shift Pattern: 37.5 hours per week, Monday to Sunday, shifts are overnight on a rolling rota ranging between 20:00 - 08:30, working on average 3/4 days a week which may mean weekly hours vary slightly. You will be required to work weekends and bank holidays as part of a rota, in line with the needs of the service., We're looking for a calm, reliable and friendly Night Concierge to join our team based in Ealing to support our residents who have multiple needs including with daily living, mental health, substance and alcohol use, homelessness, and/or offending backgrounds. You'll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most. This role is key to ensuring our services remain secure and responsive throughout the night. You'll carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You'll also support residents with any queries, maintain clear records, and help keep the environment clean and safe., Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies

Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team

Providing clear morning handovers with key updates on residents, AINMs, incidents, or safeguarding concerns

Remain alert and monitor CCTV throughout the shift

Working with the wider team to make sure any urgent issues are picked up and followed through

Adapting to service needs to support risk assessments, safeguarding checks, and service standards

Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity

Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation

Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively

We're looking for someone who understands the importance of compassion, routine, and safety especially at night and who's ready to make a difference in a calm, consistent way. Whether you've worked in supported housing before or bring transferable skills from another role, what matters most is if you're dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:

Ability to work independently and taking responsibility for the night service

You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships

Understanding the importance of diversity, equity and inclusion in everything you do

You have the ability to stay calm and supportive in a fast paced and constantly changing environment

Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency

IT proficiency - learn and navigate new systems including case management, Microsoft, ATS, and other types of organisational software.

Ability to take a compassionate, non judgmental approach when helping others

You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work

25 days (Full time equivalent) annual leave, increasing with the length of service

Employer Pension Contribution

Eligibility to register with Blue Light Discount Card

Access to discounted tickets for music events, shows, sports and more

Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work

Training and Development, including access to courses, upskilling, and progression plans

Employee Assistance Programme, including counselling

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.