NHSmail Central Tenant Migration Programme Manager

An exciting opportunity has arisen for an experienced Programme Manager to lead a major digital migration programme within South East Coast Ambulance Service NHS Foundation Trust. The NHSmail Central Tenant Migration Programme will move approximately6,800 user accounts and 601 shared mailboxes, together with associated Microsoft 365 services including Exchange, Teams, SharePoint Online and OneDrive, from the Trust's existing environment to the NHS England central tenant. This is a complex, Trust-wide programme that will require strong programme leadership, effective governance and close coordination across digital, operational and corporate services. The postholder will be responsible for ensuring the programme is properly mobilised, planned, governed and delivered, with particular accountability for organisational readiness, migration-wave planning, risk and dependency management, stakeholder coordination, benefits tracking and transition into business as usual. Working closely with the Technical Lead, specialist technical resources, NHS England, Microsoft and colleagues across the Trust, you will provide the structure, oversight and assurance needed to deliver a controlled and successful migration. The technical delivery will remain with the appropriate specialists, while you will ensure that activities, dependencies, owners and timescales are brought together through a clear and integrated programme plan. The role is aligned to the Trust's generic Programme Manager job description. The additional role-specific deliverables set out the particular outcomes and accountabilities required for the NHSmail Central Tenant Migration Programme. You will lead the programme from mobilisation through to migration, decommissioning, benefits realisation and formal closure. This will include:

• Developing and maintaining an integrated programme plan, including milestones, resources, dependencies and the critical path.
• Establishing effective programme controls, including risk, issue, action, decision and dependency logs.
• Coordinating the Tenant Migration Programme Board and producing clear and timely reporting for the Digital PMO and relevant Trust governance forums.
• Coordinating the evidence, approvals and activities required to secure and maintain the Microsoft migration concession.
• Overseeing organisational readiness and developing a detailed migration-wave plan covering the pilot and phased Trust-wide rollout.
• Coordinating licence rationalisation activity and supporting agreement of an evidenced and approved Microsoft 365 licence baseline.
• Ensuring risks, issues and cross-Trust dependencies are actively managed and escalated appropriately.
• Coordinating stakeholder engagement, communications, training and local readiness activity.
• Facilitating readiness reviews and go/no-go decisions for each migration wave.
• Coordinating the programme-management elements of cutover, hypercare and transition into business as usual.
• Maintaining the benefits realisation plan and evidencing delivery against the approved business case.
• Leading formal programme closure, lessons learned and the post-implementation review., You will establish and maintain robust programme governance, ensuring that delivery progress, risks, issues, decisions, dependencies and readiness are clearly reported. You will prepare concise and accurate reports for senior governance forums and ensure that material concerns are escalated promptly, with clear recommendations and supporting evidence.
A key part of the role will be coordinating organisational readiness across the Trust. You will work with operational directorates, Information Governance, People Services, Communications, Finance and Procurement, Legal, Complaints and Claims, the Service Desk, Information Asset Owners, Microsoft 365 service owners, application owners and Digital Champions. You will ensure that deliverables, owners, dependencies and timescales are clearly defined and integrated into the overall programme plan.[NHSMail -...ntion.docx | Word] You will work closely with the Microsoft 365 Tenant Specialist, Finance and service owners to coordinate licence rationalisation, including the review of accounts, user-to-licence mapping, add-on products and the approvals required to support migration and licence-remap activity. You will also coordinate the detailed migration-wave plan, ensuring that sequencing reflects operational pressures and critical business periods. Each wave will require clear entry and exit criteria, documented readiness assessments and effective go/no-go arrangements. Staff communications, engagement, training and user readiness must be aligned to the relevant migration activity. During delivery, you will coordinate final readiness reviews, cutover activity, escalation arrangements and hypercare. You will ensure that issues and lessons from each migration wave are captured and applied to subsequent phases. Following migration, you will coordinate the transition into business as usual, the management of residual actions, Microsoft 365 decommissioning activity within the existing tenant, confirmation of local licence release, benefits reporting and completion of the post-implementation review.[NHSMail -...ntion.docx | Word] You will be expected to:
• Lead confidently in a complex and changing environment.
• Work across organisational and professional boundaries.
• Communicate complex and sensitive information clearly.
• Influence and negotiate with senior internal and external stakeholders.
• Balance competing priorities while maintaining delivery momentum.
• Maintain accurate, auditable programme documentation.
• Manage resources and finances in accordance with Trust governance requirements.
• Promote an inclusive and collaborative programme culture.
  
  The programme is expected to deliver a pilot followed by phased migration, with full in-scope migration targeted for completion by30 September 2027.
• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years' service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Access to NHS discounts, offering NHS employees a range of money-saving deals.
Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed. The successful candidate will provide visible and effective leadership across a complex programme involving a wide range of stakeholders, systems and services.