NHS 111 Pharmacy Lead

As an NHS 111 Lead Pharmacist, you will support the Head of Pharmacy with the oversight and mentorship of the integrated Urgent Care ( IUC ) Pharmacist team.

You will be responsible for the regular auditing of team members, annual appraisals and other administration requirements. you will also contribute towards the further development of the pharmacy team, as well as reviewing Datix submissions, providing feedback from patients and colleagues and encouraging the engagement of the team within the wider healthcare divisions.

Being an active member of the NHS 111 service provision team is vital, with a solid foundation and expertise in providing high- quality advice to patients via a telephone service, demonstrating patient- centred care with all decision- making processes

Key areas of accountability and responsibility:

Leadership

Confident and active member of the IUC pharmacy team.
Promotion of General Pharmaceutical Council (GPhC) code of conduct.
Demonstrate excellent interpersonal skills to strengthen team relationships.
Role modelling of the behaviours associated with our CARE values.
Engage team with networking opportunities and training.
Communication
Readily available and approachable for all staff members within the pharmacy team and beyond.
Provision of regular written, and verbal, feedback regarding professional and clinical performance in the form of audits and other communications i.e. from clinical shift leads.
Provide monthly support/delivery of team meetings.
Ability to confidently communicate with external stakeholders and internal relations.

Clinical Governance
Undertake monthly audits and annual appraisals.
Participate in the clinical governance requirements within the wider work of the organisation.
Practice within the parameters of company policies, protocols and guidelines.
Provide quality improvement suggestions and highlight any shortfalls.
Abide by Health and Safety legislation appropriate EU Directives and COSHH regulations are maintained.
Participate in research and development activities.
Address and review Datix reports in a timely manner

Administrative Duties
Manage time sheet, annual leave and payroll queries.
Ensure continuous and prompt communication links between departments and staff members.
Keep up-to-date with emails and Teams messages.
Prompt attendance and thorough preparation in advance of meetings., Participate in supervision of other healthcare professions within the company.
Undertake clinical consultations within the DHU Healthcare services.
Awareness of individuals' mandatory training progress and upkeep - including own.
Take part in future interviews, inductions and onboarding of new staff.

Professional
Abide by regulatory requirements and standards of the GPhC.
Continuous Professional Development (CPD) showcasing competency and a genuine desire to procure.
Represent the profession and uphold image of DHU Healthcare and all healthcare disciplines.

Wellbeing Accountabilities
Foster a positive, inclusive, and psychologically safe workplace.
Monitor team wellbeing and act early to address stress, disengagement, or burnout.
Manage workloads fairly, promote work-life balance, and support colleagues returning to work.
Proactively signpost and support the use of wellbeing resources, including EAP (Hapi) services, such as counselling or other relevant support.

Inclusion & Belonging
Lead a team culture where all employees feel respected, valued, heard, and able to contribute fully.
Model inclusive leadership behaviours in decision-making, communication, and collaboration.
Create an environment where every team member experiences a strong sense of belonging and can succeed.

Team Engagement
Lead and maintain a highly engaged team through effective communication, coaching-led leadership, regular recognition and meaningful check-ins.
Promote continuous development by supporting development opportunities, proactively acting on feedback and encouraging participation in engagement initiatives.

Registered as a pharmacist with the General Pharmaceutical Council (GPhc)
Excellent interpersonal skills
Excellent written, IT and verbal communication skills
Ability to relate to people at all levels, and deal with senior colleagues with confidence
Experience and excellent understanding of community pharmacy services
Understanding of NHS services and relationships with other organisations/service providers
Experience of utilising information sources to retrieve evidence-based information
Minimum three years post-qualification
Ability to work calmly and in an organised fashion in an unpredictable environment
Up-to-date maintenance of CPD

At DHU Healthcare, every role matters. We're a team driven by compassion, respect, and encouragement, where contributions are valued and every voice is heard. Together, we make an impact and help shape the future for our patients, colleagues, and communities.

DHU Healthcare has been providing the support patients need for more than 30 years. Today, we're proud to be the largest NHS 111 provider in the country, rated OUTSTANDING by the Care Quality Commission. Our teams answer around one in every four NHS 111 calls made across England, providing mil lions of people with safe, compassionate advice when they need it most., At DHU Healthcare, we support your growth at every stage of your career. With clear career paths, tailored training, and the DHU Academy, you'll have the tools and the encouragement to explore new skills and opportunities, take the next step, and make an impact. From leadership programmes and apprenticeships to essential role-specific training, development is part of how we work and shape healthcare together.