NHS 111 Clinical Advisor - Oldbury

The post holder will be responsible for assessing callers with a wide spectrum of clinical conditions, advising patients on next steps, and referring them on to further care when appropriate. The computer based clinical decision systems NHS Pathways will facilitate and support the advice given. NHS 111 Clinical Advisors will be required to work as part of a multi-disciplinary team within the service provided by DHU 111 (East Midlands) CIC providing quality, evidence-based health care to meet the immediate needs of the patient. Demonstrating a commitment to a high-quality service, excellence in clinical practice and continuous professional development are integral to the role and to the development of the service., Deliver safe, effective telephone triage, assessment and clinical validation for patients of all ages using NHS Pathways and clinical decision support systems. Provide evidence-based advice, promote self-care, and direct patients to appropriate healthcare services across primary, secondary, community, and emergency care settings.

Support Health Advisors and colleagues through clinical guidance, applying advanced communication, negotiation, critical-thinking, and decision-making skills in a high-pressure environment.

Maintain accurate patient records and deliver compassionate, patient-centred care while meeting service quality and performance standards.

Maintain professional registration (NMC, HCPC, GPhC or equivalent), clinical competence, and ongoing professional development.

Participate in supervision, performance reviews, mandatory training, and service development activities.

Work in accordance with professional codes of conduct, organisational values, and current clinical guidelines.

Registered Nurse (Adult), Paramedic, or Pharmacist with a minimum of two years' post-registration clinical experience.

Broad clinical knowledge and experience, including acute, urgent, primary, or community care settings.

Able to work autonomously and effectively under pressure while managing competing priorities.

Flexible to meet service demands, including evenings, weekends, and bank holidays.

We are always:

Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities.

Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual.

Respectful we recognise the value that individual and team difference bring, welcoming views, listening, being honest, and learning from others experiences.

Encouraging we believe everyone matters, so we inspire confidence in others promoting speaking up, fostering career-long learning and development, and supporting improvement ideas.