New Openings Manager - Middleton

The Openings Manager plays a key role in ensuring exceptional guest experiences across the JW Lees Managed Estate. This role provides hands-on training and capability building for teams, with a strong focus on new site openings, post-investment relaunches, and ongoing operational excellence in existing venues. The Role & Responsibilities

• Coordinate the delivery of all major pub and hotel investments with a key focus on operational requirements
• Work closely with the Property Team and other key stakeholders across the business
• Plan and deliver pre and post-opening training for new and existing team members
• Oversee and maintain the investment process tracker
• Prepare pre-opening training plan, materials, and resources with agreement
• Support recruitment and onboarding of new teams, embedding brand values from day one
• Facilitate on site coaching during soft launch periods to ensure high-quality guest experience
  
  Passionate about people development and hospitality
• Approachable, energetic, and confident
• Highly organised with excellent planning skills
• Ability to work independently and within strict timeframes to meet deadlines
• Hands on, practical, and comfortable working in fast paced environments, Strong background in hospitality, ideally within JW Lees or an equivalent business
• Commercially aware, specifically in regards to managed operations
• Proven experience in delivering training or leading teams in an operational environment
• Knowledge of compliance training (food safety, health & safety, licensing laws)
• Excellent communication with the ability to influence at all levels
• Strong presentation skills
• Ability to influence and build strong relationships across diverse teams
• Strong understanding of guest experience principles and operational standards
• Confident with digital learning tools and Microsoft Office applications
• Tech-literate across POS, rota, reservation, CRM and compliance systems
• Experience in supporting openings and/or relaunches
• Project management skills and experience
• Full UK driving licence and flexibility to travel regionally, with occasional overnight stays
  
  Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together


• Competitive pay plus car allowance
• Private medical cover with BUPA
• Profit share
• Stakeholder pension scheme
• Enhanced family friendly policies
• Access to BenefitHub offering online and high street discounts
• Discount in all our managed pubs, inns and hotels
• Access to our employee assistance programme