Neurology Secretary Supervisor

The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team. The team consists of secretaries and administration staff.
The post holder will also provide an efficient, confidential and professional secretarial service to the Neurology consultants. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.
The post holder will be responsible for ensuring that the resource within the team is used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this
role to understand the service and work together to deliver a high standard of administration and secretarial support.
The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant., Line management/supervisory responsibility of non-clinical staff and responsibility for one Clinician.
- Identify and provide training, education and development of staff within the team.
- Oversee the quality and accuracy of administration tasks and typing standards.
- Creating a culture of positivity and collaborative working within the team.
- Ensuring diversity and inequalities are understood and supported within the team environment.
- Carrying out regular review and administrative validation of the clinician's return outpatient wait list
- Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.
- Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy., Maximising clinic capacity, ensuring all clinic appointments are used and highlighting capacity issues
to Waiting List Manager
- Co-ordinating the distribution of transcription throughout the secretarial team, ensuring all work is
equally distributed
- All work, clinic typing, patient communication and medical and/or legal reports are completed within
national and local target timeframes
- All work is to a high standard of accuracy
- Provide training for staff when targets and/or standards are not at the required levels
- Undertake transcription responsibilities when covering for team members during absences and/or annual leave
- Support the team when targets are not being met, this will include typing and administration duties
- Discuss transcription with new doctors on rotation, including induction to digital dictation systems and record storage
- Work with and resolve matters in relation to patients being booked via the central booking office
Please refer to the enclosed Job Description for an extensive list.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county's largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you're beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We're investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing
initiatives to support you.