Neighbourhoods and Communities Officer LBHF623935

Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live.

This is a hands on, people first role where every day is different. You'll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant.

If you love variety, responsibility and making things happen - this role is for you.

Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week.

What you'll do

Be a visible, trusted presence on your patch - residents will know you, rely on you, and come to you first.
Own your neighbourhood: from repairs to estate services to community improvements, you'll be the guardian of your estates.
Solve real problems - from tenancy issues to ASB cases - using a thoughtful, resident centred approach.
Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk.
Champion resident engagement - listening to local voices, empowering community groups and driving small projects that make a big difference.
Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
Welcome new tenants, carry out sign ups, viewings and six week visits and set people up for success in their new homes.
Respond to emergencies on estates with calm, empathy and practical support.

Everything you do will contribute to safer, happier, better connected neighbourhoods., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

This role is all about attitude, ownership and emotional intelligence. We're looking for someone who brings:
A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
Great communication skills - you enjoy working with people from all walks of life
Problem solving ability - you stay calm, get the facts and follow issues through to the end
Strong organisation skills - you can juggle priorities and still deliver quality
Confidence using data and insight to improve services
Creativity and flexibility - you adapt, try new approaches and think differently
A commitment to excellent customer service - every interaction matters
Team spirit - you collaborate well and build strong working relationships
Experience in customer service (in any sector!) is essential - housing experience is great but not required.

At H&F, we're passionate about helping residents live the best lives they can. You'll:
Work autonomously, with no two days the same
See the direct impact of your work
Build real relationships with residents and partners
Work in a supportive team that values creativity, inclusion and emotional intelligence
Have opportunities to learn, develop and grow

If you want a job where you make a real difference, this is it.

Please view the Role Profile for more information on the role

How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.