Neighbourhood Team Leader

Are you an experienced housing professional ready to take the next step in your career? We are looking for a motivated and capable colleague to join us as a Neighbourhood Team Leader and help us deliver excellent services for our tenants, leaseholders and communities. This is a great opportunity to build on your housing experience and develop your leadership skills in a supportive environment. You may already be guiding colleagues, leading complex cases or stepping up when needed. Formal management experience is not essential; what matters most is your potential, commitment and enthusiasm for helping people and improving services. As Neighbourhood Team Leader, you will:

• Provide day-to-day support, supervision and guidance to Housing Officers.
• Oversee complex ASB, tenancy and estate management cases.
• Help deliver a responsive, high-quality and customer-focused neighbourhood service.
• Contribute to performance management and continuous service improvement.
• Work with colleagues and partners to achieve positive outcomes for residents and communities.
We are committed to investing in your development. The successful candidate will be required to complete the CIH Level 4 Certificate in Housing Management within 2 years of appointment, in line with the expectations set out in the Regulator of Social Housing's Consumer Standards and the Social Housing (Regulation) Act 2023, supporting our commitment to professionalism, competence and high standards of service delivery.


• Experience in a housing or neighbourhood management environment for a social landlord
• Strong knowledge of tenancy and estate management, including complex or sensitive casework.
• The ability to support, guide and positively influence colleagues, with the potential to develop as a manager.
• Clear communication skills and the ability to build effective relationships with residents, colleagues and partners.
• A customer-focused approach and a commitment to delivering high-quality housing services.
• The willingness and ability to complete the CIH Level 4 Certificate in Housing Management within two years of appointment.
Working for Gravesham We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses. The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.


• A minimum of 25 Days Annual Leave, plus paid bank holidays.
• Membership to Local Government Pension Scheme -
• Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to an employee assistance programme 24/7
• Hybrid Working (minimum two days in the office per week)
• Free parking
• Octopus Electric Vehicles Salary Sacrifice Scheme