Neighbourhood Support Officer

This is an exciting opportunity to work for City Housing, in the role of a Neighbourhood Support Officer. We are seeking an enthusiastic person with good interpersonal skills and abilities that can meet our person specification to the job role. The post holder will manage all aspects of housing including allocations, move on's, repairs, delivery of individual support & wellbeing to maintain a tenancy for sheltered housing tenants. You will conduct face to face visits, in citizens homes, to improve the health and wellbeing of tenants with an aim for older people and those with disabilities to achieve their goals, to be resilient and lead happy and healthy lives in a sheltered environment. This could include work on conditions of tenancy, anti-social behaviour, debt advise, benefit advise, liaising with multiple agencies both internal and external for the benefit of the tenant and the City. Our aim is that people live independently with support from multiple agencies as required. An awareness of building management and Health & Safety is also a part to the role and working jointly with others to ensure these are met. This is an agile City wide role and you could be working on multiple areas at various sheltered housing schemes. Therefore it is desirable that you have a full UK driving license and access to a vehicle.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.