Neighbourhood Services Officer

As a Neighbourhood Services Officer, you'll manage a designated patch of tenancies and play a vital role in supporting residents, tackling issues, and helping our communities flourish.

You will:? Deliver high-quality estate and tenancy management services? Build strong relationships with tenants, partners and local agencies? Carry out tenancy visits, inspections, and support sustainability? Respond proactively to tenancy breaches, ASB, safeguarding and housing issues? Support vulnerable customers with empathy and professionalism? Help shape neighbourhood improvements and community initiatives? Be an ambassador for Ocean Housing and our values every day

This is a fast-paced, rewarding role where no two days are the same - and where your contribution has a direct positive impact on people's lives.

Are you passionate about people, community, and creating safe, thriving neighbourhoods? Do you thrive in a role where every day is different - where your work truly matters?, We're seeking someone who is:

? Customer-focused - passionate about delivering excellent service? Resilient and empathetic - calm under pressure and sensitive to residents' needs? A strong communicator - confident, clear and professional? Organised and proactive - able to manage a busy caseload? A team player - supportive, collaborative and positive? IT-literate - confident in using MS Office and case management systems

Essential Experience Includes:

Dealing with customers in challenging or sensitive situations

Delivering face-to-face customer service

Administration and accurate record-keeping

A Level (or Level 3 equivalent) is required.Housing-related qualifications or CIH membership are desirable, but not essential.

?? Other Requirements

Ability to travel independently across Cornwall

Emotional resilience

Flexibility, initiative and a positive approach to change

At Ocean Housing, we're proud to provide quality homes and meaningful support to over 5,000 residents across Cornwall. We're now looking for a Neighbourhood Services Officer to join our dedicated Neighbourhood Services team and help us deliver exceptional tenancy and community services.

?? Why Ocean Housing?

As a leading Cornish housing provider, we're committed to:? Putting customers at the heart of everything we do? Building strong, safe communities? Supporting our teams with training, wellbeing, and development? Promoting equality, diversity, and inclusion? Working collaboratively to deliver high-quality housing services

You'll be joining a friendly, passionate, purpose-driven organisation where your voice is valued, your wellbeing matters and your development is supported.

Working at Ocean Housing means being part of something bigger - helping people feel safe, supported and proud of their homes and neighbourhoods.

?? What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

27 days holiday + bank holidays

Professional membership fees paid

Company sick pay scheme

Workplace pension with death in service benefit

Home office work payment

Medicash health plan (including dental & optical)

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

?? Key Dates:

Closing Date: Sunday 12th of July 2026 at Midnight

Interview Date: Monday 21st of July 2026 (face to face, Stennack House, St Austell)

?? Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we'd love to hear from you.