Neighbourhood Officer (Wrexham / Flintshire / Denbighshire)

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness., Due to the recent expansion of our housing stock in the East, specifically within the Wrexham / Flintshire local authority, NWH is looking to add a new Neighbourhood Officer to our team.

Our properties span across North Wales, and we are seeking a motivated individual who is prepared to work on various aspects across housing management functions. This includes providing support and enforcement to address anti-social behaviour, conducting scheme inspections and gas access visits, and handling matters related to occupation contracts. This will involve

Providing an effective housing management service to a neighbourhood patch, utilising a customer focused approach and maintaining accurate record keeping

Addressing report of anti-social behaviour utilizing a range of reasonable and proportionate support / enforcement options

Deliver neighbourhood planning approaches through collaborative working

Supporting the reletting process

Support with delivery of strategic objectives and service improvement projects outlined in the NWH Corporate Plan / General Needs Team Plan

Understanding of professional boundaries, occupation contracts and housing management

Experience of general Housing management gained in either public or private sector

Demonstrable experience of working in a customer focused environment

Attend tenant meeting out of hours when required

Highly developed written and verbal communication skills

You will demonstrate an ability to be courteous and be able to pronounce place names accurately in Welsh, or willingness to learn.

A basic DBS check is required for this role

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Our team of around 230 individuals mean a lot to us, too. We're proud to say that we're a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

Permanent contract

35 hours per week

Agile working - office, home and patch-based working (primarily within Wrexham, Flintshire, Denbighshire)

Salary of £33,688 per annum pro rata

Minimum of 25 days annual leave plus bank holidays (pro rata)

Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.

Further studies support and career development opportunities

Employee health assistance and Annual Leave purchase scheme

Enhanced maternity and paternity pay

Generous contributory pension scheme