Neighbourhood Officer - Estates

Looking for a role where you can make a genuine difference every day? If you are passionate about people, communities and creating positive neighbourhoods, this could be the perfect opportunity for you. We are looking for a proactive and customer-focused Neighbourhood Officer to join our Estates Team, working across Mid Devon and based at our Head Office in Tiverton.

• An excellent communicator with strong people skills and a genuine passion for making a difference
• A confident problem-solver with strong mediation skills
• Well organised and able to manage your own workload effectively
• Experienced in housing management or a customer-focused service environment
• Knowledgeable about landlord and tenant obligations
• Customer-focused, adaptable and positive in your approach
• Resilient, calm under pressure and able to thrive in a fast-paced environment
  
  Competitive salary
• Generous pension scheme
• Generous annual leave allowance
• Discounted leisure memberships
• Cycle to work scheme
• DBS check provided
• Employee Assistance Programme
• Excellent training and development opportunities, including nationally recognised qualifications
• Hybrid working, with flexibility across the week
• Flexible working options
• Free on-site parking
What you'll be doing
• Deliver excellent customer service and help achieve high levels of tenant satisfaction
• Build strong, positive relationships with tenants, including meeting them in their homes
• Manage neighbourhood matters across your patch in line with policies and procedures
• Work with tenants and residents to resolve issues and support safe, well-maintained communities
• Lead on anti-social behaviour cases, including investigation, evidence gathering and court attendance where required
• Work in partnership with external agencies to help tenants sustain their tenancies
• Manage tenancy fraud issues
• Support health and safety across our estates
• Respond to enquiries relating to boundaries, rights of way and communal open spaces