Neighbourhood Officer

Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect. What you'll do:

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
• Provide support that recognises and responds to the needs of individuals and communities
• Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
• Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
• Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
• Let empty homes within our guidelines of creating sustainable communities
• Collaborate with internal teams and external agencies to improve community wellbeing
• Use feedback and performance data to drive service improvements and customer satisfaction.
  
  Proven experience in housing management and/or delivering care and support services
• A confident communicator with a customer-focused mindset
• Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
• Able to navigate computer-based systems
• Committed to continuous improvement and delivering high-quality outcomes
• Holder of a valid UK driving licence
• Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!