Neighbourhood Manager

As Neighbourhood Manager, you will take full responsibility for the operational performance of the development, ensuring residents receive a first-class living experience while managing on-site teams, financial performance, leasing targets, compliance, and community engagement., Customer Experience & Community

• Deliver exceptional customer service and resident engagement across the development
• Build and maintain strong local partnerships and community relationships
• Manage complaints, disputes, and escalations in line with service standards and SLA timeframes
• Manage relationships with commercial tenants and external stakeholders
Team Leadership
• Lead, motivate, recruit, and develop the on-site team
• Conduct appraisals, regular 1-2-1s, and performance reviews
• Drive team engagement and continuous improvement
Operations & Compliance
• Take full responsibility for building operations and service delivery
• Ensure health & safety and statutory compliance across the site
• Lead fire safety strategy and compliance protocols
• Manage contractors, suppliers, RAMS, risk assessments, and statutory obligations
Leasing, Marketing & Financial Performance
• Support leasing strategies to maximise occupancy and minimise void periods
• Ensure income and leasing targets are met or exceeded
• Maintain strong local market and competitor awareness
• Lead annual budget setting, cost analysis, and financial reporting
  
  We are looking for an experienced and driven Neighbourhood Manager to launch a brand new Build to Rent development and lead the day-to-day operations of a vibrant residential community, delivering exceptional service standards and creating an outstanding resident experience.
This is an exciting opportunity for someone with strong leadership skills and a background in hospitality, build-to-rent, private rental, student accommodation, or residential property management who thrives in a fast-paced, customer-focused environment., We are looking for someone who is:
• Experienced in Build to Rent, residential property, student accommodation, private rented sector, or hospitality management
• A confident and respected leader with strong people management skills
• Commercially aware with experience managing budgets and financial targets
• Highly organised with strong attention to detail
• Excellent at problem-solving and decision-making
• A strong communicator with excellent verbal and written skills
Essential Skills & Experience
• Previous experience in a similar management role
• Strong operational leadership experience
• Experience managing teams and delivering high service standards
• Knowledge of health & safety compliance and statutory obligations
• Experience working to KPIs, SLAs, and financial targets
• Strong analytical and reporting skills
• Advanced Excel skills preferred
• Presentation and stakeholder management experience
Why Join? This is an opportunity to be part of a forward-thinking business that is redefining residential living by creating communities built around wellbeing, service, and exceptional experiences. If you are passionate about people, service excellence, and creating thriving communities, we would love to hear from you.