ND SPA Band 4 administrator

CNWL's Single Point of Access (ND)provides centralisedaccessto information, advice, and triage of referrals intoCNWL's ND services within CNWL.

All have access to the SPA via a referral portal. GPsand other potential referrers areable to contact a team of clinical staff to discuss potential referrals.

The SPA manages referrals, deals with queries, undertakes clinical triage, gives advice, and signposts patients where appropriate.

The SPAteam is located in a Central London location, with excellent transport links.

Postholders may be asked to show some flexibility in their shifts but this is predominantly a 9-5 Monday to Friday service

Main duties of the job

Central and North West London NHS Trust is committed to providing safe, effective services and providing patients and their carers and families with a positive experience.

o To work positively with colleagues to maintain effective relationships with patients, families, other CNWL services and external stakeholders.

o To act as a first point of contact for the ND SPA, recording on the Trust clinical system, SystmOne the patient details an dother information as required, and next appropriate action.

o To effectively manage referrers' expectations whilst providing correct and accurate information at all times.

o Effectively manage all referrals into the ND SPA inbox, ensuring that emails and referrals are dealt with effectively, appropriately and promptly.

To support the recording of all data accurately in the patients' electronic records, You will work in a newly establishing team with the opportunity to make your mark. As it is a new service, you should be comfortable with a level of change and uncertainty while processes and policies develop and embed. Equally we will ensure you have all the training and support you need.

We are a large NHS Trust and we welcome all those who have an interest in working with an employer who will support you to do your best, and have a fulfilling career.

This is a new service located in Victoria in London, with excellent transport links that provides an opportunity to make a real difference to children and their families/carers.