National Account Manager

The National Account Manager forms part of our Large Customer team and plays an integral role in protecting and growing larger customer accounts through a partnership approach to sales. This role is about delivering exceptional account management to complex customers, building long-term relationships, coordinating support across the business, and helping MSC remain the supplier of choice while realising growth at pace., · Own the end-to-end relationship with assigned national accounts, protecting and growing revenue through a partnership-led approach.
· Develop and execute account plans aligned to revenue, margin, penetration, and growth objectives.
· Build trusted relationships across customer stakeholder groups and position MSC as a valued partner and supplier of choice.
· Lead pricing, contract management, customer reviews, and commercial planning discussions.
· Coordinate internal resources to deliver customer commitments, manage stakeholder pressures, and provide a seamless, customer-centric experience.
· Monitor account health through forecasting, performance measures, operational KPIs and disciplined execution.
· Support implementation of new contract wins, onboarding customers and realising spend at pace.
· Handle challenging situations with flexibility, sound judgement, and strong follow-through to protect customer confidence.
· Lead internal working groups and bring teams together shoulder-to-shoulder to deliver excellence for customers.
· Communicate effectively across all channels, adapt style to your audience and bring fresh thinking that helps us continuously improve.

· Degree in Business, Marketing or a related field, or equivalent commercial experience.
· Experience managing national, major, or multi-site customer accounts.
· Proven track record of delivering revenue growth and protecting profitability.
· Strong negotiation, presentation, and stakeholder management skills.
· Experience with forecasting, account planning and commercial reviews.
· Ability to travel as required.
Preferred Qualifications
· Experience within industrial, distribution, manufacturing, or related customer environments.
· Familiarity with customer buying cycles, implementation planning, and program rollout.
· Demonstrated ability to grow accounts, improve margin and strengthen forecast accuracy.
· Strong analytical capability using reporting, performance dashboards, and commercial insight.
Skills and Competencies
· Strategic account planning and consultative selling
· Executive-level communication and relationship building
· Contract and pricing discipline
· Cross-functional leadership and project coordination
· Data-driven decision making
· Results orientation and accountability
Success Metrics
· Year-on-year revenue growth across assigned accounts
· Improved margin and overall profitability
· Accurate forecasting and effective implementation planning
· Strong service performance and customer satisfaction
· Successful delivery of new business wins, programmes or product expansion
· Contract retention and reduced escalations
Work Environment
· Remote, hybrid and customer-facing working pattern
· Regular travel to customer meetings, reviews and business sites
· Fast-paced, cross-functional commercial environment
Core Behaviours
At MSC, we trust our people will learn in role-specific skills. To truly thrive, you will bring the behaviours and attributes we believe define talent in our business.
· Connections: Builds trusted relationships and works effectively across customers and colleagues.
· Thinking: Uses sound judgement, commercial insight and problem-solving to make strong decisions.
· Creativity: Brings fresh thinking, challenges constructively and adapts to change.
· Drive: Shows resilience, ownership and determination to deliver results.
We look for people who demonstrate our values, work effectively in a team, put the customer first and are eager to make a real difference.

· At MSC, you will have the autonomy to shape your role and build your career in a business that values growth and development.
· Access to ongoing coaching, mentoring, and an environment where personal and professional success is recognised and celebrated.
· Enjoy access to our discounts and rewards platform across popular brands, everyday essentials and special occasions.
· Receive 25 days holiday, plus Bank Holidays and paid birthday leave.
· Benefit from a company pension matched up to 10% of annual salary.
· Support for whatever life brings, with life insurance at 6x annual salary, a discounted health cash plan and private medical insurance.
Why MSC?
The journey to the best version of yourself starts with us. If you're searching for an employer that will enable you to learn, grow and make a difference, you've found it.
You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact.
We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.
You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success.
Our people-centric culture will encourage you to continuously develop, both professionally and personally.
From our culture to our forward-thinking leadership, you'll soon realise that you have an incredible opportunity here to be your best self.
Whether your career path is vertical or squiggly we'd love to watch you grow and reach your full potential with us.
Watch to find out what it's like to work at MSC and join us as we continue to build a team of people doing their best work
We won't just give you a job, we'll enable you to be yourself, discover opportunity, unlock your potential, and design your career.